Health Unit Coordinator - ICU - Per Diem
Mass General Brigham
Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, serving as a liaison between patients, visitors, and clinicians. Effectively organizes priorities, completes tasks in a timely manner, and maintains the confidentiality of patient information. Partners with nursing to coordinate day-to-day patient flow, including communication with key stakeholders regarding patient admissions, discharges, and transfers. Provides outstanding service during every customer interaction.
Job description
Essential Functions
- Performs clerical and administrative duties to support the general operations of the floor or unit.
- Greets and interacts with patients, families, visitors, and coworkers in person and through various communication tools in a professional and courteous manner.
- Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
- Schedules consultations, tests, procedures, and patient transportation to other departments.
- Enters accurate and timely information into the electronic medical record regarding admissions, discharges, and transfers to facilitate efficient patient throughput.
- Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; and follows designated processes for identifying and facilitating repairs.
- May assist the manager with payroll functions, staff scheduling, or supervision of unit secretaries.
Qualifications
High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? No. Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred. Administrative support experience 1-2 years required.
Knowledge, Skills and Abilities
- Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
- Proficiency in MS Office.
- Ability to proofread and edit written documents.
- Ability to use the phone system.
- Managing one's own time and the time of others.
- Strong verbal & written communication skills.
- Strong interpersonal, written, and oral skills.
- Ability to use standard office equipment.
- Familiarity with medical terminology.
Requirements
- High School Diploma or Equivalent required
- Administrative support experience 1-2 years required
- Proficiency with office procedures and equipment
- Proficiency in MS Office
- Ability to proofread and edit written documents
- Ability to use the phone system
- Managing one's own time and the time of others
- Strong verbal & written communication skills
- Strong interpersonal, written, and oral skills
- Ability to use standard office equipment
- Familiarity with medical terminology
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.