Healthcare Provider Account Manager
Quest Diagnostics
Summary
The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.
Job description
This is a field-based sales position with daily travel throughout the Philadelphia market.
Responsibilities
- Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
- Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
- Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business.
- Drive growth in their assigned Key Accounts.
- Prepare and present Customer Business Reviews.
- Identification and pursuit of up-selling and cross-selling opportunities with Specialty Account Executives and Sales Director.
- Partner with specialty account executives on complex clinical discussions.
- Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
- Escalate service issue non-resolution as appropriate.
- Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
- Provide continuing education to the customer on new technologies and laboratory testing.
- Ensure compliance with company policies and government regulations.
- Follow up communications with Sales Director, Specialty Account Executives and Internal/External Customers.
Administrative
- Accurately forecast monthly and quarterly sales.
- Effectively manage pipeline via Salesforce.com (SFDC) platform.
- Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
- Perform all trainings within assigned timelines, demonstrating proficiency.
- Ensure compliance with company policies and government regulations.
Qualifications
Required Work Experience: Three years of experience in sales with account ownership.
Knowledge: Knowledge of Healthcare Industry and general economics of business. Ability to develop and sustain strong customer relationships, strong planning and organizational skills. Excellent oral and written communication and presentation skills. Solid PC skill including Microsoft Software.
Education: Bachelor's Degree Business, Marketing or Life Sciences. (Required)
Licenses and Certifications: Valid driver's license (Required)
Requirements
- Three years of experience in sales with account ownership
- Knowledge of Healthcare Industry and general economics of business
- Ability to develop and sustain strong customer relationships
- Strong planning and organizational skills
- Excellent oral and written communication and presentation skills
- Solid PC skill including Microsoft Software
- Bachelor's Degree in Business, Marketing or Life Sciences
- Valid driver's license
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.