Hearing Aid Specialist
Amplifon
Summary
Lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.
Job description
Role Overview
Lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.
Clinical Excellence & Customer Journey
- Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss.
- Guide customers through device fittings and demonstrations while educating them on the importance of hearing health.
- Provide quality after-care services and offer personalized consultations to fit unique customer needs and lifestyles.
Business & Sales Operations
- Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
- Partner with the Front Office Associate to ensure a high-quality customer experience, effective schedule management, and smooth store operations.
- Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations.
Professional Expertise & Community Engagement
- Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness.
- Stay current on industry trends and maintain professional credentials through continuous education.
Preferred Qualifications
- Experience in a customer-facing role with a strong dedication to high-quality service.
- Confident, attentive, empathetic, and solution-oriented approach to customer care.
- Motivated by a purpose-driven environment and a desire to help others improve their quality of life.
Requirements
- Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
- 1+ year of training or related experience as a Hearing Instrument Specialist
- Proficiency in Microsoft Office, Windows, CRM, and POS systems
- Current knowledge of hearing aid devices and technology
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Health Savings Account
- Life Insurance
- Family Hearing Aid Benefits
- Paid Time Off
- Paid Holidays
- Volunteer Time Off
- Parental Leave
- Wellness Hub
- Employee Assistance Program
- Continuous Training & Development
Company overview
Amplifon is a global leader in hearing care services and hearing aid retail, operating as the world's largest hearing care retailer. Founded in 1950 and headquartered in Milan, Italy, the company has established a significant international presence across more than 25 countries worldwide. Amplifon specializes in providing comprehensive hearing healthcare solutions through a network of physical retail stores, clinics, and online platforms. The company offers a wide range of hearing aid products from major manufacturers, along with professional hearing assessments, fitting services, and ongoing aftercare support. Amplifon's business model focuses on delivering personalized hearing solutions through trained audiologists and hearing care professionals, serving millions of customers globally. The company has grown through strategic acquisitions and organic expansion, maintaining a strong market position in Europe, North America, and Asia-Pacific regions. Amplifon emphasizes innovation in hearing technology and digital solutions while maintaining a customer-centric approach to hearing healthcare delivery.