HERO Case Manager
BHcare Inc.
Summary
The HERO Case Manager builds trusting relationships with individuals experiencing homelessness or housing instability, including those with a history of opioid use. Through engagement, advocacy, and support, this role helps clients identify and secure affordable housing, maintain housing stability, and access community resources that promote long-term success. Working collaboratively with agency staff and community partners, the HERO Case Manager helps address barriers to housing, including financial challenges, and supports clients in establishing safe and stable homes.
Job description
What You Will Do
- Build trusting relationships with clients through outreach, engagement, and ongoing support.
- Help clients identify, obtain, and maintain safe and affordable housing opportunities.
- Assist individuals in developing personalized goals that promote housing stability, wellness, and independence.
- Connect clients with employment, healthcare, behavioral health, financial, and community support services.
- Collaborate with landlords, housing providers, community agencies, and internal BHcare teams to support positive client outcomes.
- Provide transportation assistance and support clients during transitions or times of increased need.
What You Will Bring
Required Qualifications
- High school diploma or equivalent required; bachelor's degree preferred.
- Experience working with individuals experiencing homelessness, housing instability, substance use disorders, and/or mental health challenges.
- Understanding of Housing First principles and commitment to person-centered, strengths-based services.
- Knowledge of housing, employment, and human service resources within the Greater New Haven community.
- Proficiency in Microsoft 365 and the ability to navigate electronic health record (EHR) systems.
- Strong communication, relationship-building, and problem-solving skills with the ability to work effectively with diverse populations.
- Valid driver's license, acceptable driving record, and ability to transport clients as needed.
Preferred Qualifications
- Bilingual English/Spanish skills.
- Training in harm reduction, motivational interviewing, and de-escalation techniques.
- Experience working in housing, homeless outreach, behavioral health, substance use treatment, or community-based human services programs.
- Experience coordinating services and navigating community resources for vulnerable populations.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Experience working with individuals experiencing homelessness, housing instability, substance use disorders, and/or mental health challenges.
- Understanding of Housing First principles and commitment to person-centered, strengths-based services.
- Knowledge of housing, employment, and human service resources within the Greater New Haven community.
- Proficiency in Microsoft 365 and the ability to navigate electronic health record (EHR) systems.
- Strong communication, relationship-building, and problem-solving skills with the ability to work effectively with diverse populations.
- Valid driver's license, acceptable driving record, and ability to transport clients as needed.
- Bilingual English/Spanish skills.
- Training in harm reduction, motivational interviewing, and de-escalation techniques.
- Experience working in housing, homeless outreach, behavioral health, substance use treatment, or community-based human services programs.
- Experience coordinating services and navigating community resources for vulnerable populations.
Benefits
- Medical, Dental & Vision
- Paid Time Off
- Company-Observed Holidays
- Retirement Savings Plan
Company overview
BHcare Inc. is a comprehensive mental health care organization dedicated to providing essential behavioral health services to communities in need. As a specialized healthcare provider in the mental health sector, BHcare focuses on delivering accessible, high-quality care for individuals facing mental health challenges, substance use disorders, and related behavioral health issues. The organization operates with a community-centered approach, offering a range of therapeutic interventions, counseling services, crisis intervention, and support programs designed to promote mental wellness and recovery. BHcare serves diverse populations across multiple locations, emphasizing evidence-based practices and personalized treatment plans. Their services typically include outpatient counseling, psychiatric care, addiction treatment, case management, and community outreach programs. The organization plays a vital role in addressing the growing need for mental health services, working to reduce stigma and improve access to care for vulnerable populations. BHcare's mission centers on enhancing the quality of life for individuals and families affected by mental health conditions through compassionate, professional care and comprehensive support systems.