Home Infusion Intake Supervisor
AIS Healthcare
Summary
The Financial Services Supervisor, Intake is responsible for leading and supporting the daily operations of the Intake department. This role provides direct supervision, coaching, training, and performance management to Intake team members while ensuring patient benefits are verified accurately and departmental productivity, quality, and turnaround standards are met.
Job description
Position Summary
The Financial Services Supervisor, Intake is responsible for leading and supporting the daily operations of the Intake department. This role provides direct supervision, coaching, training, and performance management to Intake team members while ensuring patient benefits are verified accurately and departmental productivity, quality, and turnaround standards are met.
This position serves as a key leader and resource for the team and works closely with Nursing, Pharmacy, Sales, and other departments to ensure a seamless patient experience.
Leadership & Team Management
- Supervise, organize, and direct daily Intake department operations
- Coach, mentor, and develop team members
- Provide real-time performance feedback and monthly coaching sessions
- Conduct annual performance evaluations
- Lead team meetings and communicate departmental updates
- Address employee performance concerns and administer disciplinary action when appropriate
- Participate in interviewing, hiring, and onboarding new employees
- Partner with leadership on staffing, scheduling, and personnel matters
Operational Oversight
- Ensure quality, productivity, and turnaround standards are achieved
- Train new and existing associates on departmental workflows and systems
- Monitor compliance with company policies, procedures, and regulatory requirements
- Resolve escalated patient and provider concerns
- Develop and implement process improvements
- Create corrective and preventative action plans when necessary
- Monitor departmental reporting and performance metrics
Cross-Functional Collaboration
- Work closely with Nursing, Pharmacy, Sales, and other business units
- Build strong relationships with internal and external stakeholders
- Participate in meetings, special projects, and operational initiatives
- Serve as backup to the Intake Manager when needed
Requirements
- High School Diploma or GED
- Minimum of 3 years of experience in patient intake, insurance verification, medical billing & coding, reimbursement, healthcare operations, or customer service within a healthcare environment
- Minimum of 1-3 years of supervisory experience in a healthcare setting
- Experience managing employee performance and conducting coaching conversations
- Strong understanding of insurance verification and reimbursement workflows
- Bachelor's Degree or equivalent combination of education and experience (preferred)
- Home Infusion experience (preferred)
- Specialty Pharmacy experience (preferred)
- Intake leadership experience in a healthcare setting (preferred)
- Knowledge of infusion therapies and reimbursement processes (preferred)
Benefits
- Medical, Dental & Vision
- Company-Paid Life Insurance
- Long-Term Disability Insurance
- Generous Paid Time Off
- 401(k) with Employer Match
- Career Growth Opportunities
- Collaborative Team Environment
- Mission-Driven Culture
Company overview
AIS Healthcare is a leading provider of targeted drug delivery and infusion care services, founded in 1998 and headquartered in Dallas, Texas. The company operates through two primary divisions: Targeted Drug Delivery (TDD) and Advanced Infusion Care (AIC). The TDD division specializes in high-risk intrathecal compounding, preparing and shipping over 140,000 patient-specific dispenses annually across all 50 states, serving patients with surgically implanted infusion pumps. The AIC division provides comprehensive infusion therapy services, including intravenous and subcutaneous immunoglobulin therapies, delivered either in dedicated infusion centers or patients' homes. AIS Healthcare maintains two state-of-the-art 503A compounding pharmacies that meet or exceed industry standards for medication quality and safety. The company is dually accredited by URAC and the Accreditation Commission for Health Care (ACHC), demonstrating its commitment to quality standards. With a team of over 300 skilled nurses and clinical pharmacists, AIS Healthcare serves more than 1,500 patients nationwide, focusing on complex conditions and rare diseases while prioritizing patient safety and clinical excellence.