Home Medical Equipment Retail Sales Representative
UnityPoint Health
Summary
The Home Medical Equipment Retail Sales Representative greets clients providing courteous, caring and professional assistance. Instructs patient/family/caregiver in the use of medical equipment. Receives orders, restocks and maintains storefront and assists with preparing equipment for delivery. Work directly with affiliates including clinic staff and physicians to provide products that help their patients with daily living.
Job description
Responsibilities
- Instructs patient/family/caregiver in the use of medical equipment.
- Receives orders, restocks and maintains storefront and assists with preparing equipment for delivery.
- Delivers and sets up or picks-up equipment to/from storefront and hospital.
- Maintain current information on products, insurance changes, reimbursement trends and other market trends that may affect store profitability.
- Actively promote HME store sales and rentals to all identified customers to ensure continuous growth and profitability.
- Provide troubleshooting assistance to patients for equipment, supply and rental issues.
- Coordinate incoming calls and direct inquiries and referrals to the appropriate individual.
- Process all incoming work orders, interviewing client to secure demographic and financial data and securing authorization.
- Greets clients providing courteous, caring and professional assistance.
- Communicate with management regularly to review service issues and opportunities for improvement to ensure the delivery of high quality service to all internal and external customers.
Qualifications
- High School or Vocational School
- 3 years of experience in a sales or customer service role in the HME or similar industry
Requirements
- High School or Vocational School diploma
- 3 years of experience in a sales or customer service role in the HME or similar industry
Benefits
- Paid Time Off
- Parental Leave
- 401(k) Matching
- Employee Recognition Program
- Dental Insurance
- Health Insurance
- Paid Holidays
- Short-Term Disability
- Long-Term Disability
- Pet Insurance
- Daily Pay
- Tuition Reimbursement
- Adoption Assistance
Company overview
UnityPoint Health is a leading integrated non-profit health system serving communities across Iowa, western Illinois, and southern Wisconsin. As the nation's 13th largest nonprofit health system and fourth largest nondenominational health system in America, UnityPoint Health operates a comprehensive network of 18 regional hospitals, 17 community network hospitals, and over 400 clinics and healthcare facilities. The organization provides a full spectrum of healthcare services including primary care, specialty care, emergency services, surgical procedures, maternity care, cancer treatment, heart care, and home health services. Each year, UnityPoint Health serves nearly 8 million patient visits, performs approximately 100,000 surgeries, and delivers more than 20,000 babies. With more than 29,000 team members, the health system is recognized for its coordinated care approach, shared electronic medical record system, and commitment to making healthcare easier and more personal for patients. UnityPoint Health has been consistently recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for four consecutive years, reflecting its strong organizational culture and commitment to team member development.