Hospital Relations Specialist
UHS
Summary
The Hospital Relations Specialist is an essential team member of the Clinical Services Department and plays a vital role in creating a seamless, positive, and patient-centered experience for patients.
Job description
The Hospital Relations Specialist is responsible for enhancing the patient's experience and journey by fostering open communication with patients and early resolution of any questions and/or concerns prior to escalation to a complaint or grievance. They are also responsible for meeting each new admission daily and constantly checking in with existing patients to proactively identify service recovery concerns, improve patient satisfaction and engagement, utilizing patient satisfaction surveys, in-house reporting, and online review platforms (Google Reviews). For any inquiries that escalate to a complaint or grievance, the Hospital Relations Specialist will meet with the parties involved, lead the investigation, and respond both verbally and in written format in accordance with regulatory guidelines.
Key Responsibilities
- Meet and greet new admissions and round the units throughout the day to ensure a positive patient experience during the entire course of treatment.
- Proactively support the patient experience and help bring resolution to any concerns in real time.
- Follow up on patient and involved parties.
- Respond to complaints and grievances in accordance with regulatory guidelines.
- Document all efforts in Grievance Log and Midas.
Requirements
- Bachelor's degree from an accredited college or university in mental health/behavioral science field preferred
- Experience working directly with others in a human services capacity
- Experience with inpatient psychiatric patient population and/or chronically mentally ill preferred
- Excellent verbal and written communication skills
- Active listening
- Public speaking
- Conflict resolution
- Report writing
Benefits
- Comprehensive Benefits
- Career and growth opportunities
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.