Hospital Service Technician
Agiliti
Summary
The Hospital Service Technician is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. The HST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.
Job description
What You Will Do in This Role
- Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
- Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
- Provides a quality service, performs to quality standards, and meets both customer and company metrics.
- Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.
What You Will Need for This Role
- High school diploma or equivalent.
- Customer service experience required and prior work experience in hospital setting preferred.
- Basic computer skills.
- Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
- Able to lift and/or push up to 75 pounds and stand and walk for long periods of time.
- Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
Requirements
- High school diploma or equivalent
- Customer service experience required
- Prior work experience in hospital setting preferred
- Basic computer skills
- Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule
- Able to lift and/or push up to 75 pounds and stand and walk for long periods of time
- Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time
Benefits
- Health insurance
- Dental plan
- Vision plan
- Short-term disability plan
- Long-term disability plan
- Flexible spending accounts
- Health savings accounts
- Life insurance
- Paid time off
- 401(k) Saving Plan
- Employee discounts
- Tuition reimbursement
- Daily pay program
- Employee assistance program
- Wellness programs
Company overview
Agiliti is a leading medical equipment management company founded in 1939 and headquartered in Eden Prairie, Minnesota. With over 5,500 dedicated professionals, the company specializes in providing comprehensive medical equipment solutions and services to healthcare facilities across the United States. Agiliti operates as a critical partner to more than 10,000 customers, including acute care facilities, integrated delivery networks, government agencies, and medical device manufacturers. The company's core business revolves around ensuring that essential medical equipment is always ready and available for patient care, from emergency rooms to operating rooms. Agiliti maintains a nationwide network of 130+ service centers and operates 24/7 to deliver equipment management, rental services, repair, and maintenance solutions. Their expertise spans across various medical equipment categories, including hospital beds, support surfaces, ventilators, and specialized medical devices. The company has expanded its offerings to include innovative oncology technologies and prostate cancer treatment solutions, demonstrating its commitment to advancing healthcare delivery. Agiliti's ISO 13485:2016 certified operations ensure the highest quality standards in medical equipment management, making them a trusted partner for healthcare providers seeking to optimize clinical outcomes while improving economic efficiency.