Summary

The Housing Case Manager provides field and clinic-based case management to prospective and current housing program participants impacted by substance use. This position involves comprehensive assessment of client needs, development of personalized housing plans, and ongoing case management to ensure successful housing outcomes. The Case Manager collaborates closely with community partners, landlords, and service providers to facilitate access to housing programs, financial assistance, and supportive services. By advocating for clients and navigating complex housing systems, the Case Manager helps reduce homelessness and promotes long-term housing stability. Ultimately, this role contributes to improving the quality of life for housing insecure populations through compassionate, client-centered support and resource coordination.

Job description

About the Role

The Housing Case Manager provides field and clinic-based case management to prospective and current housing program participants impacted by substance use. This position involves comprehensive assessment of client needs, development of personalized housing plans, and ongoing case management to ensure successful housing outcomes. The Case Manager collaborates closely with community partners, landlords, and service providers to facilitate access to housing programs, financial assistance, and supportive services. By advocating for clients and navigating complex housing systems, the Case Manager helps reduce homelessness and promotes long-term housing stability. Ultimately, this role contributes to improving the quality of life for housing insecure populations through compassionate, client-centered support and resource coordination.

Responsibilities

Conduct housing-focused outreach, in collaboration with Daily Planet and community providers, to individuals impacted by substance use.
Complete housing assessments, individualized housing stabilization plans, and eligibility documentation in coordination with the Housing Navigator.
Provide ongoing field and clinic case management to support housing retention, including budgeting support, landlord communication, and connection to mainstream benefits.
Collaborate proactively with prescribing providers, behavioral health clinicians, peer recovery specialists, medical providers, case managers, and outside agencies to coordinate patient care.
Advocate on behalf of clients to resolve housing-related issues such as eviction prevention, lease negotiations, and access to financial assistance.
Maintain accurate and timely documentation of client interactions, case notes, and outcomes in compliance with organizational and funding requirements.
Participate in multidisciplinary team meetings and contribute to program development and improvement efforts.

Skills

The Case Manager utilizes strong assessment and communication skills daily to understand client needs and build trusting relationships that facilitate effective support. Organizational and time management skills are essential for coordinating multiple cases, scheduling appointments, and ensuring timely follow-up. Problem-solving and advocacy skills enable the Case Manager to navigate housing systems, resolve barriers, and negotiate with landlords or service providers on behalf of clients. Collaboration skills are critical when working with multidisciplinary teams and community partners to create comprehensive housing solutions. Additionally, proficiency in documentation and data management ensures accurate record-keeping and compliance with program requirements, supporting continuous improvement and funding accountability.

Requirements

At least one year of experience in recovery work, case management, social services, or housing support roles.
Knowledge of housing resources, public assistance programs, and community service networks.
Knowledge of chemical dependency, mental health, and housing and homeless service systems.
Strong interpersonal and communication skills to effectively engage with diverse client populations and stakeholders.
Ability to manage multiple cases simultaneously while maintaining attention to detail and meeting deadlines.
Bachelor's or Master's degree in social work or related discipline (preferred).
Experience working with homeless populations or individuals with complex needs such as mental health or substance use challenges (preferred).
Experience supporting people across all stages of change, using evidence-based models in safety-focused care, substance use treatment, and recovery support (preferred).
Proficiency with documenting case notes in electronic systems (preferred).
Bilingual abilities, particularly in Spanish (preferred).

Benefits

Health insurance
Dental insurance
Vision insurance
403(b) retirement plan
Employer match
Paid time off
Paid holidays
Paid site-closure days
Short-term disability insurance
Life insurance
Continuing education allowance
NHSC loan repayment program

Company overview

The Daily Planet is a health and human services organization dedicated to providing comprehensive care and support services to communities in need. Operating within the healthcare sector, this organization focuses on delivering essential health services, social support, and community-based programs that address the holistic needs of individuals and families. While specific operational details are limited, organizations in this sector typically offer a range of services including primary healthcare, mental health support, substance abuse treatment, housing assistance, and social services coordination. The Daily Planet appears to function as a healthcare provider that integrates medical care with social support systems, working to improve health outcomes and quality of life for underserved populations. Such organizations play a crucial role in bridging gaps in healthcare access and addressing social determinants of health through integrated service delivery models.