Housing Case Manager - Returning Home Ohio (RHO)

Position Summary

The Housing Case Manager coordinates and supports the full client care cycle, including assessment, service planning, implementation, monitoring, and evaluation. This role focuses on identifying client needs, connecting individuals with appropriate housing and community resources, and providing ongoing support to promote housing stability, financial wellness, self-sufficiency, and overall well-being. Working under minimal supervision, the Housing Case Manager delivers services that are safe, timely, effective, equitable, and client-centered while ensuring compliance with agency policies, program requirements, and applicable regulatory standards.

What You'll Do

• Build trusting, supportive relationships with clients to understand their needs, strengths, challenges, and personal goals.
• Maintain regular contact with assigned clients to monitor progress, assess changing needs, and promote continued engagement in services.
• Assist clients with identifying housing options, navigating housing-related challenges, and accessing available housing assistance and community resources.
• Provide transportation assistance, as appropriate, to help clients access essential services and resources.
• Help clients develop practical skills that support greater independence, stability, and successful community living.
• Meet clients in community-based settings to provide accessible, responsive, and individualized support.
• Conduct client assessments and identify appropriate services, resources, and support strategies.
• Develop and implement individualized treatment or service plans that reflect each client's needs, strengths, preferences, and goals.
• Coordinate services and share relevant information with appropriate providers to support continuity of care.
• Monitor service plan progress, evaluate outcomes, and adjust interventions as client needs evolve.
• Manage assigned cases, review progress, and recommend case closure or changes in service status in consultation with a supervisor.
• Advocate for clients as they navigate housing systems, healthcare services, and other community-based supports.
• Connect clients with housing programs, financial assistance, healthcare providers, social services, and other resources based on their individual needs.
• Provide supportive counseling, crisis intervention, and problem-solving assistance within the scope of the role.
• Help clients strengthen budgeting skills, improve financial wellness, and work toward greater financial independence.
• Support medication monitoring, when appropriate to the role, program requirements, and established protocols.
• Encourage self-advocacy, informed decision-making, and progress toward individualized goals.
• Work collaboratively with supervisors, treatment teams, service providers, and community partners to address client needs.
• Participate in treatment team meetings and contribute recommendations regarding client progress, service needs, and changes in status.
• Coordinate referrals, facilitate communication among providers, and help clients navigate multiple services and systems.
• Assist with developing or delivering educational materials, life-skills instruction, and group curriculum when needed.
• Identify barriers to progress and work with clients and team members to develop practical solutions.
• Complete timely, accurate, and thorough documentation of client contacts, assessments, service plans, interventions, and outcomes.
• Ensure records meet agency, program, funding, accreditation, and credentialing requirements.
• Follow applicable professional standards, agency policies, protocols, rules, and regulations.
• Complete all required agency, accrediting body, and funder training.
• Protect client confidentiality and maintain appropriate professional boundaries.
• Perform other duties as assigned.

What You'll Bring to the Team

• Strong organizational and time-management skills, with the ability to manage an active caseload and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to build positive working relationships with people from diverse backgrounds and life experiences.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to manage multiple responsibilities while prioritizing urgent client needs.
• Willingness and ability to learn case management principles, healthcare management practices, and applicable reimbursement requirements.
• Ability to use technology and electronic service documentation systems to maintain accurate client records.
• Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• A client-centered approach that promotes dignity, respect, accountability, and self-determination.

Minimum Qualifications

• Associate degree in behavioral science or a related field, or equivalent work experience when permitted by applicable regulatory requirements.
• Valid driver's license and current automobile insurance.
• Ability to travel within the community as required to meet client and program needs.