Housing Program Manager

Summary of Position Function

Will provide oversight to housing staff with supervision and support for individuals that are homeless or at risk of homelessness with serious mental health, substance and/or medical issues as well as individuals who are releasing from state correctional facilities. Will ensure the provision of high-quality services to individuals and adherence to program guidelines. Will be responsible for assisting housing leadership with daily program operations and performs related tasks as required.

Major Duties and Responsibilities

• Knowledge and demonstration of agency core values and competencies in day-to-day activities
• Oversee and maintain the daily operations of properties and programs to ensure agency/program compliance.
• Ensure full compliance with Office of Mental Health (OMH) & Housing and Urban Development (HUD) regulations, contractual obligations, and internal agency policies.
• Conduct regular apartment visits and ensure units meet safety, quality, and habitability standards.
• Conduct regular file audits to incorporate into supervision, training, and compliance needs.
• Assigned a small caseload depending on program capacity and staffing needs of the program.
• Supervise and train (retrain) a team of case managers, peer support specialists, and other staff as needed by providing individual supervision at least bi-weekly.
• Ensure the team provides client-centered, supportive, and empowerment-focused case management.
• Conduct performance evaluations annually, address all performance concerns immediately to develop staff improvement or training plans to improve performance.
• Develop staff outreach strategies and facilitate team meetings.
• Ensure staffs training both required and recommended by the agency and/or the program are completed on or before due dates.
• Implement and manage quality improvement processes by maintaining client records to ensure they are accurate and meeting regulatory standards (notes/recovery plans/discharges etc.).
• Achieve and maintain a minimum 90% housing retention rate for program participants per program guidelines.
• Support residents in accessing benefits, medical care, and community resources, per program guidelines.
• Respond to resident crises within 24 hours and ensure follow-up actions are documented according to agency standards utilizing a trauma-informed and timely manner.
• Build and maintain community and partner relationships.
• Promote resident empowerment, choice, and inclusion in service planning.
• Develop and maintain relationships with landlords, property managers, and community partners to expand housing opportunities.
• Ensure staff are assisting clients with connection to safe/affordable housing, budgeting, completing rental applications, understanding lease agreements and coordinating with external providers to ensure needs are being met.
• Holding case managers accountable for outreaching hard to locate clients, coordinating with other agencies, such as county SPOA systems, first-line outreach teams, and the Department of Social Services and acting as a liaison between the organization and external providers, employers, and community members.
• Represent the organization at community meetings, coalitions, and OMH/HUD-related forums.
• Become SOAR Certified when funding is available
• Other duties as needed or required

Skills/Competencies

• Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.
• Knowledge of Community Health Systems