Housing Support Case Manager

Job Summary

The Housing Support Case Manager is an integral part of the Housing Support Program, which provides multiple supports including case management and psychosocial rehabilitation to assist individuals living in permanent subsidized housing to promote ongoing housing stability.

• Assistance with housing search, leasing, and move-in processes
• Purchase of initial housing furnishing, deposits, household goods for the one-time move-in needs
• Safety and wellness checks and housing safety inspections
• Developing a Housing Stability Support Plan as an adjunct to an individual's IRP
• Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
• Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
• Assistance with the annual housing recertification, inspection, or voucher conversion processes

Duties and Responsibilities

• Carry a caseload (25-30 clients) and conduct a minimum of 1 visit per week/per client within current residence or community setting for the first three months after obtaining housing; after three months, individuals are required to be seen twice per month
• Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services
• Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives
• Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care
• Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations
• Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards
• Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers
• Meet agency productivity standard of 40 billable hours per month
• Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance
• Perform additional duties as assigned by team lead/program manager/director

Working Conditions

• Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation
• Service delivery is in-person and via telehealth/telephone
• Travel throughout DBHDD Region 3 required
• Ability to use a computer, telephone, fax, copy and scanning machine
• Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver's license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings