HR Operations & Total Rewards Manager

Position Summary

We are seeking a hands-on HR Operations & Total Rewards Manager to drive the effective delivery and continued evolution of our HR programs and processes. As an individual contributor on a collaborative HR team, you will own key operational activities across the employee lifecycle, benefits, compensation, HR systems, and compliance while providing thoughtful and timely support to employees and managers.

Schedule: Onsite Monday – Thursday in our Burlington, MA office with flexibility to work remotely on Fridays.

Key Responsibilities: HR Operations

• Own and continuously improve core HR operational and employee lifecycle processes, including onboarding, employee transitions, and offboarding.
• Manage HR systems and data integrity, reviewing information across platforms, resolving discrepancies, and leveraging technology to strengthen processes, reporting, and operational efficiency.
• Analyze workforce data and HR metrics to identify trends, anticipate needs, and present actionable insights and recommendations to HR leadership.
• Manage recurring HR compliance obligations, including employment postings, ACA, VETS-4212 and EEO-1 reporting, recordkeeping, audits, and related deadlines.
• Partner with Payroll to ensure employee changes and HR information are accurately documented, captured, and communicated for payroll processing.
• Drive HR process improvements as well as operational projects, and contribute to HRIS initiatives through requirements gathering, testing, coordination, and implementation follow-through.
• Serve as a responsive resource for employees and managers, and support HR colleagues on evolving priorities and projects as needed.

Key Responsibilities: Total Rewards

• Own day-to-day benefits administration and enhancements, including eligibility, enrollment, vendor coordination, employee support, and data reconciliation.
• Partner with brokers, carriers, COBRA and leave administrators to monitor service delivery, resolve complex issues, and help employees navigate benefits, leave, and disability programs.
• Collaborate with HR leadership to coordinate and execute Open Enrollment activities, including communications, system readiness, employee education, and post-enrollment review.
• Conduct compensation analysis, including market pricing, job benchmarking, salary positioning, and internal equity reviews; support annual compensation planning and administration.
• Compile, validate, and analyze data for compensation survey participation; partner with HR leadership on compensation recommendations, job architecture, career leveling, and program enhancements.

What You Bring

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.
• Typically 7+ years of progressive HR experience, including independent ownership of HR Operations and/or Total Rewards programs.
• Strong benefits administration experience, practical leave-program knowledge, and ability to manage vendors and complex employee questions.
• Working knowledge of compensation analysis, market benchmarking, and recurring compensation processes.
• Strong Microsoft Excel skills, including pivot tables, lookup functions (e.g., XLOOKUP/VLOOKUP), and data reconciliation and analysis.
• Experience with HRIS, data management, reporting, HR compliance, employee lifecycle processes, and cross-functional projects.
• Excellent judgment, prioritization, follow-through, and communication; ability to work independently, influence partners, and provide thoughtful employee service.

Preferred Experience

• ADP Workforce Now or comparable HCM systems; talent management platforms such as Lattice.
• Compensation survey tools such as Aon Radford; third-party benefits and leave administrators.
• HR technology enhancements, process redesign, and responsible use of AI tools in HR workflows.
• Life sciences, biotechnology, medical device, manufacturing, or another regulated environment; relevant HR certification.