Hybrid Manager- EST/CST

Position Summary

The Hybrid Manager is responsible for a team of Hybrid Sales Representatives (HSR) achieving goals, delivering results, expense management, and maximizing results, and client satisfaction. Additionally, this role is also responsible for assisting and working collaboratively with the program leadership that may include Sales Managers and the Program Director when needed to execute program-specific activities and responsibilities. Eastern and Central time zones preferred.

Essential Duties/Responsibilities

• Translate program requirements, based on the executed Statement of Work, into strategic initiatives for successful execution of contractual deliverables
• Develop and maintain strong working relationships with Client stakeholders, serving as a trusted operational and strategic partner while ensuring high levels of client satisfaction.
• Partner with Program Director and Client stakeholders to develop and execute sales strategies, territory coverage plans, and tactical initiatives that drive achievement of program objectives and business goals.
• Accountable for achieving team sales goals, performance metrics, quality standards, and other contractual objectives.
• Responsible for the hiring and selection process for backfills and new positions
• Assist team with utilization of all technology requirements: CRM use, call and interaction activity reports, sales reports and others as needed
• Ensure compliance with state/federal employment laws, corporate HR policies and personnel policies, procedures, and guidelines
• Other duties as assigned
• Manage a team of HSRs in all areas of their employment:
• Communicate team objectives in ways that promote teamwork and create a strong sense of shared goals among team members
• Conduct cube rides and field rides to deliver timely and constructive feedback on quality and content of their calls as per expectations set by the client, using approved Coaching Guide forms and Field Coaching Report
• Provide coaching and support for assigned team of HSRs by observing product discussions and selling skills and providing feedback in collaboration with the Program Director
• Monitor HSR productivity, workload and outputs ensuring compliance with policies and processes and addressing issues through corrective action processes as they arise
• Continuously assess HSR performance as it pertains to project progress, results and timelines and create and deliver individual development plans and performance appraisals according to Amplity’s performance management policies and standards
• Create a team-oriented, productive, and positive work environment by developing and mentoring team members through individual and team meetings
• Monitor employee compliance with all company policies and procedures and engage/work with Amplity Compliance to resolve issues and follow up with disciplinary action when needed
• Manage conflict and employee relations on the team, engaging Amplity Human Resources when appropriate
• Provide administrative oversight –maintain documentation of team members' attendance, approve time off, schedules, expense reports, etc.

Education and Experience

• Required: BA/BS degree or equivalent experience
• 3+ years of management experience including ownership of technology, process management, training, quality, etc.
• 3+ years Inside Sales or Hybrid Sales experience
• Experience in aesthetics, pharmaceutical or healthcare industry

Knowledge, Skills and Abilities

• Strong problem-solving, decision-making, and conflict resolution skills.
• Excellent written, verbal, interpersonal, presentation, facilitation, and active listening skills.
• Strong organizational skills and attention to detail, with the ability to effectively manage multiple priorities in a fast-paced, matrixed environment.
• Demonstrated ability to coach, mentor, and develop sales professionals to achieve performance goals and support career growth.
• Experience managing employee performance, including goal setting, feedback, corrective action, and talent development.
• Proven ability to lead change initiatives and effectively manage change in a dynamic business environment.
• Ability to effectively build relationships and collaborate with stakeholders at all levels of the organization and with client partners.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), CRM platforms, and virtual communication technologies.
• Ability to travel approximately 50% of applicable working days.

Key Performance Competencies

• Decision Quality
• Dealing with Ambiguity
• Creativity
• Business Acumen
• Planning
• Driving for Results
• Organizational Agility
• Interpersonal Savvy
• Motivating others
• Assessing and Selecting Talent
• Developing Direct Reports
• Strategic Agility
• Managing Vision and Purpose
• Conflict Management