ICS Sales Specialist
Ipsen International Inc
Summary
Determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts in order to satisfy customer requirements.
Job description
Summary
Determines customer requirements and processes orders for Ipsen Customer Service (ICS) aftermarket parts in order to satisfy customer requirements.
Essential Duties and Responsibilities
- Respond to customer inquiries in a timely manner for aftermarket spare parts, researching historical data and utilizing blueprints to determine exact replacement parts.
- Informs customer of unit pricing, ship date, anticipated delays and any additional information needed by customer.
- Utilize CRM system to create new sales opportunities and manage existing cases.
- Reviews customer purchase orders to confirm acceptance.
- Generates parts quotes and orders in Syteline ERP system.
- Ascertains credit status of customer, works with Accounts Receivable to resolve credit issues or down payment requirements, and international compliancy.
- Receives and reviews customer order discrepancies.
- Confers with Quality Department to process replacement orders.
- Partners with other departments, including those in Germany and Pennsylvania to expedite or track orders.
- Follows up with customers on open opportunities in CRM and works to generate a customer order.
- Occasional travel to customer sites for consultation and trade shows.
Knowledge, Skills and Abilities
- Possess a high attention to detail, good organization skills and influencing skills.
- Possess strong computer skills, with ability to proficiently learn company's ERP system.
- Ability to multi-task and effectively prioritize workload with competing priorities.
- Ability to adapt quickly to changes and new technology.
- Ability to communicate in a direct, professional manner.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, blueprints and general technical data.
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from internal staff, customers and the general public.
- Ability to calculate figures and amounts such as discounts, quantities, percentages.
- Possess the ability to learn technical knowledge about Ipsen parts and equipment.
- Possess strong sales dynamics with ability to cross sell parts.
- Ability to travel as required to customers sites, less than 10% travel requirement.
Education and Experience
- High School Diploma or equivalent GED required.
- Associates Degree, Certificate Program or advanced training preferred.
- Minimum 1 (one) year related experience in sales or spare parts sales, preferably in manufacturing.
Requirements
- High School Diploma or equivalent GED required
- Associates Degree, Certificate Program or advanced training preferred
- Minimum 1 year related experience in sales or spare parts sales, preferably in manufacturing
- Strong computer skills, with ability to proficiently learn company's ERP system
- Ability to read, analyze and interpret technical procedures, blueprints and general technical data
- Ability to write reports and business correspondence
- Ability to calculate figures and amounts such as discounts, quantities, percentages
- Strong sales dynamics with ability to cross sell parts
- High attention to detail, good organization skills and influencing skills
- Ability to multi-task and effectively prioritize workload
- Ability to travel as required to customer sites, less than 10% travel requirement
Benefits
- Day-One Benefits
- 401(k) Matching
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement
Company overview
Ipsen is a French biopharmaceutical company headquartered in Paris, France, with a focus on drug development and commercialization in three therapeutic areas: oncology, rare diseases, and neuroscience. Founded in 1929 by Henri Beaufour, Ipsen has grown into one of the world's top 15 biopharmaceutical companies in terms of oncology sales. The company operates globally with approximately 5,300 employees across more than 40 countries, serving patients in 88 countries worldwide. Ipsen maintains four global R&D hubs and three pharmaceutical development centers, leveraging nearly 100 years of development experience. The company's product portfolio includes innovative treatments such as Cabometyx for kidney and liver cancers, Dysport for neurological conditions, Onivyde for pancreatic cancer, and Bylvay for rare liver diseases. Ipsen has demonstrated strong growth through strategic acquisitions and partnerships, including the acquisitions of Clementia Pharmaceuticals, Albireo Pharma, and Epizyme, which have expanded its rare disease and oncology pipelines. The company is publicly traded on Euronext Paris and remains majority-owned by the founding Beaufour family.