IG Community Support Advocate I
Takeda
Summary
The IG Community Support Advocate I is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment. The IG Community Support Advocate I provides unbranded, disease state education, and peer to peer support to people living with Primary Immunodeficiency enrolled in MyIgSource while being mindful of legal and regulatory constraints during every interaction. You will report to the Operations and Technology Lead.
Job description
About the role
The IG Community Support Advocate I is someone who has proficient experience with primary immunodeficiency (PI) and has familiarity with immunoglobulin (Ig) treatment. The IG Community Support Advocate I provides unbranded, disease state education, and peer to peer support to people living with Primary Immunodeficiency enrolled in MyIgSource while being mindful of legal and regulatory constraints during every interaction. You will report to the Operations and Technology Lead.
How you will contribute
- Patient Education, Peer to Peer Support & Community Outreach
- Make outgoing and handles incoming calls via the toll-free MyIgSource phone line
- Provide unbranded disease state information, education, and resources about PI, unbranded IG treatment, plasma, self-advocacy, MyIgSource, and Takeda programs
- Enroll patients/caregivers in MyIgSource and obtains opt-in, providing a positive experience for all callers documenting all interactions appropriately
- Handle or triages incoming calls from HCPs as appropriate
- Travel to/attend approved local, regional, and national patient events, trade shows, attend relevant HCP events, share experience/speak at events to educate on PI, the need for peer-to-peer support, and the educational resources offered by Takeda
- Attend Unbranded PI Education Support Meetings using discretion in interactions to be mindful of legal and regulatory constraints
- Attend National walks, local education days to facilitate understanding of MyIgSource, and Ig Community Support at Takeda Internal PI Education
- Participate in videos, brochures, photos, etc. sharing their experience as an advocate, personal experience with PI and MyIgSource to be shared internally and externally in multiple medias
- Provide feedback to senior leaders of IgCST on the patient, HCP, disease state, and emotional journey perspective when permissible
- Educate internal audiences on PI patient experience and patient journey, MyIgSource, and all MyIgSource educational tools and resources
- Share personal story, complying with Takeda policies and SOPs and Legal, Regulatory, and Ethics & Compliance guidance
Requirements
- Bachelor’s (strongly preferred)
- 3-5 years customer service/sales experience in a professional setting, or teaching experience (required if no degree)
- Significant education or experience with primary immunodeficiency (PI) strongly preferred
- Experience with pediatric primary immunodeficiency (PI) population preferred
- Patient Advocacy, health care and/or experience in a regulated industry is preferred
- Proficient communication, interpersonal, and English language oral skills are essential
- Strong understanding of the pharmaceutical, biotechnology, medical device or other healthcare industries and relevant laws and regulations
- Excellent decision-making ability and strong analytical skills
- Ability to take initiative and ownership of assigned duties
- Excellent organizational skills and acute attention to detail
- Ability to work on multiple projects simultaneously and prioritize work
- Basic computer and internet skills including knowledge of Microsoft Office products such as Excel, PowerPoint, and Word
- Ability to explain complicated subjects in an easy-to-understand manner
- Compassion and passion for the patients we serve
- Bias towards action with high ethical standards, self-starter, and collaborative team player
- Ability to travel 25%, including weekends
Company overview
Takeda Pharmaceutical Company Limited is a Japanese multinational pharmaceutical company founded in 1781 and incorporated in 1925. As one of the world's top 20 largest pharmaceutical companies by revenue and the third largest in Asia, Takeda specializes in developing and commercializing innovative medicines across several therapeutic areas including oncology, rare diseases, neuroscience, gastroenterology, plasma-derived therapies, and vaccines. With approximately 49,095 employees globally, the company operates research and development centers, manufacturing facilities, and commercial operations across 39 U.S. states and numerous countries worldwide. Takeda maintains dual headquarters in Tokyo and Osaka, Japan, with significant operations in Cambridge, Massachusetts, where it serves as the largest life sciences employer in the state. The company's patient-focused approach is guided by its Takeda-ism values of Integrity, Fairness, Honesty, and Perseverance, emphasizing a commitment to delivering life-transforming treatments while advancing sustainable healthcare solutions. Takeda's extensive portfolio includes both innovative biologics and small molecule drugs, supported by strategic acquisitions and partnerships that have expanded its capabilities in areas such as immuno-oncology and rare disease treatments.