IHPA Outreach and Engagement Specialist

Overview

Chestnut Health Systems is seeking an Outreach and Engagement Specialist to help patients overcome barriers to accessing healthcare and community resources. This position serves as a connection between patients, healthcare providers, and community organizations by helping individuals navigate the healthcare system, access digital health services, coordinate appointments, and understand care instructions. The ideal candidate is comfortable working with diverse communities, building trusting relationships, and helping individuals connect with the resources and services they need.

Responsibilities

• Serve as a trusted connection between patients, community organizations, and healthcare providers to help reduce social, economic, and cultural barriers to healthcare access.
• Build collaborative relationships with patients through in-person visits, telephone calls, video calls, text messages, and other communication methods.
• Help patients access digital health services, obtain targeted supplies and resources, and understand healthcare instructions and care guidelines.
• Assist patients in navigating the healthcare system and identifying services that meet their individual needs.
• Use telehealth and networking systems to connect patients with primary care providers, specialists, and other healthcare professionals in real time during off-site visits.
• Troubleshoot technology and equipment issues in the field to help patients access virtual healthcare services.
• Help patients establish care with a primary care provider when they do not currently have one.
• Maintain accurate and timely records, reports, files, and other required documentation in accordance with agency policies and procedures.
• Participate in community outreach events and maintain knowledge of available local resources to help address patient needs and questions.
• Participate in committees, workgroups, and meetings that support the development of Chestnut and community-based programs.
• Support patient-centered, trauma-informed, recovery-oriented, and strength-based approaches to care.
• Promote Chestnut's customer service standards when interacting with patients, coworkers, healthcare providers, and community partners.
• Maintain the confidentiality and security of patient, financial, and organizational information.
• Perform other duties as assigned or agreed upon with the supervisor.

Qualifications

• High school diploma or equivalent.
• At least 2 years of demonstrated experience helping others navigate the healthcare system or performing advocacy work; or a bachelor's degree.
• Ability to successfully complete required training and obtain Community Health Worker certification within 6 months of hire.
• Experience working with diverse populations and connecting individuals with healthcare or community resources preferred.
• Ability to build trusting relationships and communicate effectively with patients, healthcare providers, and community organizations.
• Understanding of barriers that may affect access to healthcare, including social, economic, and cultural factors.
• Ability to navigate digital healthcare systems and assist others with telehealth services and technology.
• Basic computer skills, including Microsoft Word, Excel, email, and electronic medical record (EMR) systems.
• Valid driver's license, private automobile insurance, and ability to be insured preferred.
• Ability to work independently in community settings while maintaining accurate documentation and following agency procedures.