IM Transcend-Program Manager, Signavio
Johnson & Johnson Innovative Medicine
Summary
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility.
Job description
We are seeking an experienced, hands-on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This role combines technical delivery, vendor and stakeholder management, process governance, and change management to ensure Signavio enables consistent, measurable process excellence across the organization.
Key Responsibilities
- Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
- Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
- Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
- Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
- Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
- Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
- Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
- Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
- Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
- Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.
Requirements
- Minimum of High School or equivalent diploma/degree is required
- Bachelor’s / University or equivalent degree strongly preferred
- 8 years of relevant work experience
- 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools
- Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools)
- Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture
- Experience with IT service management and support practices (incident/change/problem management, SLAs)
- Proven ability to engage stakeholders and drive cross-functional change and adoption
- Excellent written and verbal communication; experience building training and documentation materials
- Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum (preferred)
- Experience integrating with SAP or other ERP systems (preferred)
- Familiarity with process mining, RPA, or analytics tools (preferred)
- Prior experience in regulated industries or large global organizations (preferred)
- Requires proficiency in English (written and verbal)
- Proficiency in German, Dutch, or Italian is helpful
Benefits
- Pension Plan
- 401(k) Savings Plan
- Long-Term Incentive Program
- Vacation
- Sick Time
- Holiday Pay
- Work, Personal, and Family Time
- Parental Leave
- Bereavement Leave
- Caregiver Leave
- Volunteer Leave
- Military Spouse Time-Off
Company overview
Johnson & Johnson Innovative Medicine is the pharmaceutical division of Johnson & Johnson, leading the way in medical innovation with a relentless focus on bringing transformational treatments to patients worldwide. The company applies rigorous science and compassion to address the most complex diseases of our time, developing groundbreaking medicines across key therapeutic areas including oncology, immunology, neuroscience, and cardiopulmonary medicine. With deep expertise and global reach, Johnson & Johnson Innovative Medicine reimagines how devastating diseases are treated and cured, delivering hope and better care for millions of patients and their families. The organization pioneers the path from laboratory research to clinical application, championing patients every step of the way while maintaining an unwavering commitment to scientific excellence and patient-centered innovation.