Image Service Representative II
Mass General Brigham
Summary
Monday-Friday 8am-4:30pm. Responsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regards to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally. Also, responsible for leading a team of peers and providing technical guidance.
Job description
Job Summary
Monday-Friday 8am-4:30pm. Responsible for responding to internal and external requests for exam results and preparing images for doctor or patient requests. Also, responsible for oversight in regards to prioritization of image interpretations, first line support for imaging informatics troubleshooting, and also resolving specific issues relevant to patient care internally and externally. Also, responsible for leading a team of peers and providing technical guidance.
Essential Functions
- Organizes daily workflow of images.
- Assists hospital staff in the execution of their duties by acting as a resource person for timely, effective use of services, both in electronic and manual modalities.
- Downloads images from other institutions into the Electronic Health Record system.
- Routinely checks Electronic Health Record system to ensure that studies are flowing from the acquisition modalities and are properly routed to the review stations to assure a clinical continuity of service.
- Initiates and follows through with tracking missing images to point of acquisition.
- Documents transmission of images to Electronic Health Record system and follows through with notification of person.
- Assist with administrative and clerical duties as needed.
- Provides leadership and technical guidance to peers.
Qualifications
Education: High School Diploma required. Associate's Degree preferred. Can this role accept experience in lieu of a degree? No.
Experience: Clinical/Hospital/Managed Care Office Experience 5-7 years required. Medical/Diagnostic Imaging Experience 3-5 years required.
Knowledge, Skills and Abilities
- Knowledgeable in medical office/hospital/managed care business practices and processes.
- Knowledgeable of imaging sciences, software and other processes and modalities.
- Strong organizational and analysis skills.
- Strong project management skills.
- Good computer skills and familiarity with general processing software and Electronic Health Record systems.
- Excellent customer service, communication skills and leadership skills.
Requirements
- High School Diploma required
- Associate's Degree preferred
- Clinical/Hospital/Managed Care Office Experience 5-7 years required
- Medical/Diagnostic Imaging Experience 3-5 years required
- Knowledgeable in medical office/hospital/managed care business practices and processes
- Knowledgeable of imaging sciences, software and other processes and modalities
- Strong organizational and analysis skills
- Strong project management skills
- Good computer skills and familiarity with general processing software and Electronic Health Record systems
- Excellent customer service, communication skills and leadership skills
Benefits
- Career advancement opportunities
- Differentials
- Premiums
- Bonuses
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.