Imaging File Clerk - PRN

Job Summary

Functions under the direction of the Chief Technologist, Medical Imaging Manager and/or Director Diagnostic Services. The Records Clerks assist with providing exam reports to physicians, distribution of phone calls for the department and a variety of clerical tasks that require independent judgment, ingenuity and initiative in the utilization of computers and other equipment.

Core Responsibilities and Essential Functions

Support Staff Services

• Digitize analog films as necessary for radiologist interpretation.
• Fax results as needed.
• Mail out necessary reports if needed.
• Burn CDs and films to distribute following the proper ID protocol.
• Monitor phones and assist physicians from film library and from Radiologist Reading Room.
• Calls appropriate staff when oral contrast distribution is needed.
• Monitor and answer department phones.
• Answer phone to guide customers in providing necessary information and directions regarding the purpose of the call in a professional manner by utilizing the AIDET technique.
• Successfully transfer calls.
• Distribute calls where needed (Radiologist, modalities, etc.).
• Clear all phone messages left on a daily basis.

Clerical Tasks

• Knowledge of the Addendum process.
• Check mail daily in both locations and process to the appropriate modalities.
• Knowledge of checking our images upon patients or physicians request to follow the DPP policy.
• Verifies patient orders in Epic and calls physicians to retrieve them as needed.
• Notifies appropriate modality when verbal orders are needed.
• Copy and fax, sort mail, hand out reports and memos.
• Help other office workers, physicians and technologist.
• Knows how to digitize film.
• Checks for patient orders prior to arrival. Call physician offices for orders.
• Release reports to patients upon request.
• Ability to work in a PACS/RIS environment.
• Knowledge to navigate in PACS, Epic and other computer programs pertinent to job.
• Knowledge to order and cancel exams as needed.
• Knowledge of printing and faxing reports to referring physicians and document data in PACS.
• Ability to Import/Export images to PACS.
• Monitors the STAT work list and calls/faxes results to appropriate area/physician office per procedure.

Patient Satisfaction

• Utilize proper AIDET techniques.
• Meets Service Recovery and Customer Service Guidelines as needed.
• Performs patient advocate role for families and patients while in the Womens Imaging Department.
• Identify patients by utilizing 2 patient identifiers.
• Performs other duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.