Imaging Service Engineer
Agiliti
Summary
The Field Service Engineer II maintains high-quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.
Job description
What You Will Do in This Role
Field Support (75%)
- Troubleshoot high-end medical imaging equipment.
- Establish and adhere to preventative maintenance schedules.
- Maintain customer service logs and internal service records.
- Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
- Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
- Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.
Technical Support (10%)
- Deliver technical support on high-end medical imaging equipment online and or via telephone.
- Communicate daily with customers to ensure resolution and proper follow-up.
- Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).
Applications Support (5%)
- Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.
Software Support (10%)
- Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
- Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
- Prepare users by designing and conducting training programs, providing software support and reference.
- Supply online and telephone support for Windows and Linux.
Requirements
- Minimum 5 years of high-end medical imaging equipment maintenance and repair experience.
- High School Diploma or GED
- Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
- Basic computer skills; understanding of computer networks and equipment interaction.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
- Willingness to travel periodically to support business needs.
- The ability to lift, push and/or pull up to 75 pounds.
- The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.
Benefits
- Health insurance
- Dental plan
- Vision plan
- Short-term disability
- Long-term disability
- Flexible spending accounts
- Health savings accounts
- Life insurance
- Paid time off
- 401k saving plan
- Employer match
- Employee discounts
- Tuition reimbursement
- Daily pay program
- Employee assistance program
- Wellness programs
Company overview
Agiliti is a leading medical equipment management company founded in 1939 and headquartered in Eden Prairie, Minnesota. With over 5,500 dedicated professionals, the company specializes in providing comprehensive medical equipment solutions and services to healthcare facilities across the United States. Agiliti operates as a critical partner to more than 10,000 customers, including acute care facilities, integrated delivery networks, government agencies, and medical device manufacturers. The company's core business revolves around ensuring that essential medical equipment is always ready and available for patient care, from emergency rooms to operating rooms. Agiliti maintains a nationwide network of 130+ service centers and operates 24/7 to deliver equipment management, rental services, repair, and maintenance solutions. Their expertise spans across various medical equipment categories, including hospital beds, support surfaces, ventilators, and specialized medical devices. The company has expanded its offerings to include innovative oncology technologies and prostate cancer treatment solutions, demonstrating its commitment to advancing healthcare delivery. Agiliti's ISO 13485:2016 certified operations ensure the highest quality standards in medical equipment management, making them a trusted partner for healthcare providers seeking to optimize clinical outcomes while improving economic efficiency.