Infusion Scheduler - Breast Oncology Physicians - FT - Days - MHW
Memorial Healthcare System
Summary
Perform an integral role with the care team for coordination of complex chemotherapy treatment scheduling. Manage all aspects of scheduling of multi-day/multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling infusion treatments, transfusion, labs and COVID Care for oncology patients. Demonstrate and convey a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.
Job description
Summary
Perform an integral role with the care team for coordination of complex chemotherapy treatment scheduling. Manage all aspects of scheduling of multi-day/multi-week treatment cycle schedules for high acuity patients. Responsible for scheduling infusion treatments, transfusion, labs and COVID Care for oncology patients. Demonstrate and convey a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.
Responsibilities
- Review in-basket message pools and collaborate with providers to ensure timely scheduling upon office visit and/or Hospital discharge.
- Communicate with infusion leadership to maximize clinic flow.
- Perform with a high degree of accuracy and with meticulous attention to detail.
- Use initiative and judgment to identify, analyze and solve problems.
- Coordinate care with Physician, APPs, nurses and fellows to confirm and review treatment regimens and overall plan of care.
- Coordinate with Pharmacy on drug availability.
- Contact patient to coordinate appointment scheduling.
- Pre-register prior to date of visit to ensure prior authorization for treatment.
- Prepare wrist band labels prior day and notate drugs being administered.
- Coordinate with Infusion Clinical Nurse Manager for same day add-ons for sick or urgent patients and for transitions from inpatient; alert the authorization team for transplant.
- Communicate with Preservice/Authorization department to ensure prior authorization of treatment is obtained.
- Schedule complex chemotherapy treatment plans and cycles including intervening labs, imaging and MD visits as per treatment schedule.
- Facilitate frequent changes due to patient acuity.
- Facilitate inpatient transitions and discharges for chemo in coordination with the treatment.
- Utilize complex algorithms, scheduling guidelines and medication lists for chemotherapy, non-chemotherapy medications and/or transfusions.
- Identify symptoms and refer patients to appropriate APP for symptom management when needed.
Competencies
Accountability, customer service, patient and family centered care, responding to change, standards of behavior.
Requirements
- High School Diploma or Equivalent required
- Minimum of one (1) year scheduling experience with complex scheduling algorithms
- Minimum of one (1) year of customer service experience
- Critical thinking skills
- Effective communication skills
- Decisive judgment
- Ability to build and foster positive relationships
- Ability to lead others and take appropriate action when required
- High degree of accuracy and meticulous attention to detail
- Strong ability to use initiative and judgment to identify, analyze and solve problems
- Cheerful and favorable disposition during stressful patient care delivery
Company overview
Memorial Healthcare System is one of the largest not-for-profit healthcare systems in the United States, headquartered in Hollywood, Florida. Founded in 1953, the organization operates six major hospitals including Memorial Regional Hospital, Memorial Hospital West, Memorial Hospital Miramar, Memorial Hospital Pembroke, and the renowned Joe DiMaggio Children's Hospital. With approximately 17,000 employees, Memorial Healthcare System provides a comprehensive continuum of care ranging from primary care services to advanced tertiary and quaternary programs such as adult and pediatric cardiac transplant, bone marrow transplant, trauma care, and intensive care services. The system has earned numerous prestigious awards including recognition as a Florida Cancer Center of Excellence, U.S. News and World Report Best Hospitals for Rehabilitation, and Great Place to Work certification. Memorial Healthcare System is committed to delivering patient-centered care through innovative medical services including cancer care, cardiac and vascular services, neuroscience, orthopedics, pediatrics, and women's health services, while maintaining a strong focus on community outreach and medical education programs.