Infusion Supply Coordinator

Job Summary

The Infusion Supply Coordinator supports safe and efficient home infusion therapy by managing patient-specific infusion supplies and equipment in coordination with Pharmacy, Nursing, and other operational teams. This role is responsible for reviewing and adjusting supply quantities based on patient therapy needs, nursing requests, utilization, and established workflows, ensuring that supplies are sent correctly for the specific catheter line in use to support safe infusion therapy.

Duties and Responsibilities

• Manage patient-specific infusion supplies and adjust quantities based on therapy requirements, frequency of administration, patient utilization, and nursing or pharmacy requests.
• Review and validate supply requests to ensure the item and quantity requested are appropriate for the patient's therapy, vascular access, administration method, and frequency of use.
• Identify potentially excessive, insufficient, duplicate, or inappropriate supply requests and clarify discrepancies with Pharmacy, Nursing, or other appropriate team members before processing changes.
• Collaborate with pharmacists and nursing staff when supply needs require clinical clarification or when requested changes may affect medication administration, vascular access care, or patient safety.
• Research alternative or substitute supplies when requested products are unavailable, discontinued, backordered, or no longer preferred.
• Compare alternative products for intended use, compatibility, packaging, availability, and operational feasibility before recommending options for review.
• Submit requests for new supplies or products when existing inventory does not adequately meet patient, nursing, pharmacy, or operational needs.
• Maintain and update patient supply profiles to accurately reflect current therapy requirements and prevent unnecessary or outdated supplies from continuing to ship.
• Review recurring supply quantities and utilization to identify opportunities to reduce waste, prevent shortages, and improve supply standardization.
• Coordinate with Pharmacy, Nursing, Intake, Production, Shipping, and other departments to resolve supply-related questions and ensure patients receive the appropriate supplies for treatment.
• Assist with urgent or same-day supply needs by evaluating the request, determining what is required, and coordinating appropriate fulfillment or escalation.
• Monitor supply inventory concerns and communicate anticipated shortages, unusual utilization, or product needs to the appropriate Production or Supply Chain leadership.
• Assist with supply standardization initiatives by identifying commonly used products, unnecessary variation, and opportunities to establish preferred supply options.
• Maintain accurate documentation of patient-specific supply changes, special requirements, substitutions, and relevant communications in the pharmacy system.
• Support equipment management, including coordinating equipment needs, replacements, returns, and pickups as applicable.
• Assist with equipment recovery efforts and collaborate with Specialty Pharmacy or other departments when demand letters or additional follow-up are required.
• Participate in inventory audits, supply utilization reviews, quality improvement initiatives, and workflow development to improve efficiency and reduce unnecessary supply costs.
• Escalate clinical questions to a pharmacist or nurse when a supply request requires clinical judgment beyond the scope of the coordinator role.

Required Qualifications

• Familiarity with infusion supplies, vascular access supplies, administration sets, pumps, and related equipment.
• Strong organizational and analytical skills with the ability to evaluate whether supply quantities and requests are reasonable.
• Strong written and verbal communication skills.
• Ability to research products, compare alternatives, and communicate findings clearly.
• Ability to manage multiple patient-specific requests while maintaining accuracy and appropriate prioritization.
• Demonstrated ability to collaborate effectively with pharmacists, nurses, technicians, shipping personnel, and other interdisciplinary teams.
• Attention to detail.
• Supply utilization and inventory awareness.
• Critical thinking and problem solving.
• Patient-specific supply management.
• Cross-functional communication.
• Research and product evaluation.
• Documentation accuracy.
• Prioritization and follow-through.
• Cost and waste awareness.
• Understanding of role boundaries and appropriate clinical escalation.

Education and Experience Requirements

High school diploma or equivalent required; associate degree or healthcare-related education preferred.

Preferred Qualifications

• Previous experience in home infusion, specialty pharmacy, medical supplies, DME, pharmacy operations, healthcare supply chain, or a related setting preferred.
• Experience using patient management or inventory systems such as CPR+ preferred.