Innovative Medicine Fleet Operations Manager

Purpose

The Fleet Operations Manager provides strategic and operational leadership for fleet operations and SAFE Fleet. This role leads the JJIM Fleet operations and SAFE Fleet functions, establishes governance and performance standards, and ensures consistent, compliant service delivery across supported business units. The Manager partners with business leaders, field teams, Procurement, Finance, HR, Technology, Legal, external vendors, and enterprise fleet stakeholders to translate business needs into scalable solutions. The role uses data, risk insights, and continuous improvement practices to strengthen safety, employee experience, cost efficiency, and operational performance.

Responsibilities

• Lead the end-to-end strategy and daily operations for fleet operations and SAFE Fleet programs for field-based associates and other supported teams.
• Provide direction, coaching, prioritization, and performance management for the SAFE Fleet roles; build team capability and ensure clear accountability for service, compliance, and results.
• Partner with Global Services on the development, governance, communication, and execution of policies, standard operating procedures, controls, and service standards across the assigned portfolio.
• Serve as the primary business owner and escalation point for complex fleet, safety, and vendor issues; coordinate timely resolution with internal and external partners.
• Develop operating plans, resource priorities, service-level expectations, and performance measures aligned with business objectives and field needs.
• Oversee SAFE Fleet incident and accident reporting, trend analysis, corrective actions, and prevention strategies in partnership with Corporate SAFE Fleet Management and other stakeholders.
• Provide leadership and governance for the SAFE Fleet Ambassadors including engagement, recognition, communications, and effectiveness measures.
• Establish dashboards and management reporting that translate operational, financial, safety, and compliance data into clear insights, risks, recommendations, and decisions.
• Identify and deliver process improvements, automation opportunities, and new capabilities that improve employee experience, strengthen compliance, reduce risk, and increase efficiency.
• Manage vendor relationships and service performance, KPIs including issue resolution, business reviews, contract requirements, and coordination with Procurement and Finance.
• Lead change-management, training, and communication strategies that support new programs, policy updates, technology changes, and adoption across field and business teams.
• Manage program budgets, forecasts, purchase orders, and cost controls as applicable; identify opportunities to optimize spend while maintaining service and safety standards.
• Build strong relationships with senior leaders and cross-functional partners; represent Fleet Operations and SAFE Fleet in governance forums, planning discussions, and business reviews.
• Ensure programs and processes comply with company policies, legal requirements, privacy expectations, and applicable regulatory standards.
• Perform other responsibilities as assigned.

Qualifications / Requirements

Education: Bachelor's degree is required; an advanced degree is preferred.

Experience and Skills Required: A minimum of 6 years of relevant professional experience in fleet operations, commercial operations, sales enablement, safety, vendor management, or a related discipline is required. Demonstrated experience leading people, programs, or cross-functional teams, with the ability to set priorities, coach others, and drive accountability for results. Experience developing and governing policies, standard operating procedures, controls, and service-delivery processes in a complex organization. Strong business and financial acumen, including experience with budgets, forecasting, vendor performance, and cost optimization. Demonstrated ability to analyze operational and safety data, identify trends and risks, and translate insights into recommendations and action plans. Excellent written, verbal, presentation, and executive communication skills, with the ability to influence across organizational levels. Strong judgment, problem-solving, decision-making, and change-leadership capabilities. Ability to work independently, manage competing priorities, and collaborate effectively with senior leaders, cross-functional teams, and external business partners. Proficiency in Microsoft Office applications; experience with AI, reporting, workflow, or data-visualization tools is preferred. This role may require up to 10% domestic travel.

Preferred: Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time is preferred.