INR Customer Care Representative
Philips
Summary
As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals.
Job description
Your role:
- Handle inbound calls from patients to accurately collect and document INR test results within patient accounts.
- Assist patients with ordering required testing supplies to support uninterrupted care.
- Provide troubleshooting support for patient testing meters, efficiently identifying and resolving issues.
- Make outbound calls to physicians' offices to communicate out-of-range test results and ensure timely follow-up.
- The hours for this opportunity, following training, are Monday through Friday, 8:00 AM to 5:00 PM PST.
You're the right fit if:
- You have a High School Diploma or General Education Development (GED).
- You've acquired 1+ years of customer service experience; call center experience is preferred.
- Your skills include strong proficiency in Microsoft Office applications, strong technical aptitude, and excellent computer skills. You can efficiently navigate multiple systems simultaneously while adapting to changing priorities with ease.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You are a reliable and effective communicator with strong attention to detail, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment. You consistently demonstrate patience and empathy in every interaction, ensuring a positive experience for customers and stakeholders.
Requirements
- High School Diploma or General Education Development (GED)
- 1+ years of customer service experience
- Strong proficiency in Microsoft Office applications
- Strong technical aptitude
- Excellent computer skills
- Ability to navigate multiple systems simultaneously
- Reliable and effective communicator
- Strong attention to detail
- Collaborative mindset
- Ability to thrive in a dynamic, fast-paced environment
- Patience and empathy in interactions
Benefits
- Paid Time Off
- 401(k) up to 7% match
- Health Savings Account
- Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.