INR Enrollment Representative
Philips
Summary
As the INR Enrollment Representative, you will be the first point of contact for new patients in the International Normalized Ratio (INR) testing program, helping them start their health journey with confidence and support.
Job description
Your role:
- Receiving, processing, and entering new patient order forms and faxed enrollments into the system, following up with practices and patients via phone or email to obtain missing information.
- Contacting new patients to confirm insurance coverage and provide out-of-pocket cost estimates based on insurance responses.
- Managing both outbound and inbound calls through the patient and clinic call center, consistently meeting quality, accuracy, and performance standards.
- Scheduling remote INR testing training with contracted nurse trainers.
- This role requires working Monday-Friday between 9:30am-6:00pm EST.
You're the right fit if:
- You've acquired 1+ years of experience in data entry, customer service or a call center. Experience within the medical field and knowledge of Protected Health Information (PHI) or HIPAA is preferred.
- Proficiency in Microsoft Office applications including Word, Excel and Teams.
- Excellent technical acumen, and the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
- You have a high school diploma, vocational education or a General Education Diploma (GED).
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You're an excellent communicator with a keen attention to detail, a collaborative mindset, and the ability to excel in dynamic, fast-paced environments. You have the ability to consistently demonstrate patience and empathy in every support interaction, ensuring a positive and seamless experience for all.
Requirements
- 1+ years of experience in data entry, customer service or a call center
- Proficiency in Microsoft Office applications including Word, Excel and Teams
- Excellent technical acumen and ability to navigate multiple technical platforms simultaneously
- High school diploma, vocational education or a General Education Diploma (GED)
- Ability to perform physical, cognitive and environmental job requirements with or without accommodation
- Excellent communicator with keen attention to detail
- Collaborative mindset and ability to excel in dynamic, fast-paced environments
- Ability to demonstrate patience and empathy in every support interaction
Benefits
- Paid Time Off
- 401(k) up to 7% match
- Health Savings Account
- Stock Purchase Plan
- Education Reimbursement
Company overview
Koninklijke Philips N.V., commonly known as Philips, is a Dutch multinational health technology company that has evolved from its origins as a consumer electronics conglomerate into a leading global healthcare solutions provider. Founded in 1891 in Eindhoven, Netherlands, Philips has transformed its business focus since the 2010s to concentrate exclusively on health technology. The company operates through three main divisions: Diagnosis and Treatment, which manufactures advanced medical imaging equipment including MRI, CT, and ultrasound scanners; Connected Care, specializing in patient monitoring systems and respiratory care products under the Respironics brand; and Personal Health, producing consumer healthcare products like electric shavers, Sonicare toothbrushes, and Avent childcare items. With 68,419 employees worldwide and annual revenues of €18.02 billion (2024), Philips maintains its global headquarters in Amsterdam while operating manufacturing, R&D, and sales facilities across 26 countries. The company has strategically divested its consumer electronics, lighting, and home appliance businesses to become a pure-play health technology organization, positioning itself at the forefront of medical innovation and digital healthcare solutions.