Inside Account Manager

Essential Functions

• Builds, trains, coaches, and leads a team of high performing Account Representatives, ensuring achievement of sales targets through account and product prioritization, developing a plan of action for each account, and closing sales.
• Establish and maintain a current pipeline for sales opportunities and targets for the team in the CRM system.
• Accountable for performance management and growth of the team based on company goals for revenue and growth.
• Understands product portfolio and relevant messaging to communicate thoroughly to team and customers.
• Analyze sales data to identify trends, determine root cause, and use in plan of action to improve sales performance.
• Quickly initiate and implement plan of action to sell additional portfolio products in our fast-paced environment.
• Demonstrate nimble response to continuously changing market, and plan for successfully meeting all sales goals.
• Coach team to focus on product expansion and build a target list and weekly priorities that reflect these goals.
• Review and analyze failed or lacking processes to effectively change the plan of action, and grow and improve.
• Consistently coach team to be fully prepared on every call to execute sales plan, including account preparation, sales call goal setting, overcoming objections, resource utilization, and follow up plan.
• Understand and communicate the value that our organization brings to customers.
• Prepare annual sales plan and prepare monthly updates to ensure successful progress to the end goal.
• Coach to and verity all CRM system sales opportunities and outbound activities with customers and leads.
• Other job duties as assigned.

Supervisory Responsibilities

• Lead and manage a team of Account Representatives, providing direction, support, and development opportunities.
• Conduct regular performance reviews, provide constructive feedback, and implement performance improvement plans as needed.
• Provide a positive and collaborative work environment, addressing and resolving conflict promptly and fairly.

Experience and Necessary Skills

• Minimum 5 years’ managing a large team.
• 5 to 10 years pharmaceutical, medical or healthcare sales experience.
• Proven track record of successfully leading a team, must be able to speak to specifics on best practice selling skills.
• Excellent people management skills and the ability to drive sales results; must be metric driven.
• Results-oriented professional who is articulate and can make and meet commitments and deadlines.
• Self-motivated and detail-oriented individual who is organized and can effectively convert data into actionable plans and results.
• Must possess strong problem-solving skills along with well-developed written and verbal communication skills.
• Strong analytical and organizational skills, along with math skills and problem-solving.
• Demonstrated strong computer skills and experience utilizing Microsoft products, Outlook, Excel and CRM system.
• Bachelor’s degree required.

Competencies

• Drive for Results - Consistently achieves goals and delivers high-quality results through accountability, urgency, and execution.
• Process Management - Effectively manages and improves processes to ensure safe, compliant, and efficient operations.
• Problem Solving - Identifies root causes, analyzes issues, and implements effective solutions to operational challenges.
• Managing and Measuring Work - Establishes clear expectations, monitors performance, and holds teams accountable for achieving objectives.
• Building Effective Teams - Develops a collaborative, high-performing team culture that promotes engagement, accountability, and continuous improvement.