Inside Sales Account Manager

Make an Impact

Joining Oxoid Remel Microbiology means becoming part of a team dedicated to making a meaningful difference in healthcare, food safety, and pharmaceutical manufacturing. Our products and solutions support accurate disease identification, targeted treatment, food and beverage safety, and pharmaceutical manufacturing integrity.

As an Inside Sales Account Manager, you'll play an important role in driving business growth, strengthening customer relationships, and supporting sales operations across North America. This position combines customer-facing sales responsibilities with operational coordination, providing an opportunity to contribute to both revenue growth and the overall efficiency of our commercial organization.

About The Role

The Inside Sales Account Manager is responsible for developing and maintaining customer relationships, achieving assigned sales targets, and identifying opportunities to expand our microbiology business through virtual sales channels. In addition to sales activities, this role provides essential operational support to the Account Management team, including sales reporting, batch reservation coordination, customer account hold management, and process improvement initiatives.

Sales & Customer Engagement

• Achieve or exceed assigned territory sales targets and contribute to overall business growth objectives.
• Develop and strengthen relationships with existing customers while identifying and pursuing new business opportunities.
• Conduct regular customer outreach through telephone, email, virtual meetings, and other digital communication channels.
• Establish and maintain an effective customer call cycle to support consistent engagement and account development.
• Present and promote microbiology products, workflow solutions, and technologies to customers.
• Identify opportunities to increase market penetration, expand customer relationships, and drive sustainable revenue growth.
• Develop, execute, and regularly update strategic territory plans to support sales performance.
• Maintain accurate customer information, sales opportunities, and activity records within Salesforce CRM.
• Share customer insights, market trends, competitive information, and best practices with the broader commercial team.

Sales Operations & Reporting

• Generate, maintain, and distribute routine and ad hoc sales reports to support Account Managers and business decisions.
• Coordinate and track batch reservation activities, ensuring timely updates and communication with relevant stakeholders.
• Monitor customer accounts on hold, communicate account status, and coordinate appropriate follow-up actions.
• Track outstanding account issues, identify exceptions, and escalate concerns when necessary.
• Support daily sales operations activities, ensuring accuracy, efficiency, and timely completion.
• Analyze operational reports and identify trends, discrepancies, and opportunities for improvement.
• Maintain accurate trackers, documentation, and reporting tools that support sales operations and account management.
• Identify opportunities to simplify, standardize, and automate administrative and operational processes.
• Partner with cross-functional teams to resolve customer and operational issues.

Collaboration & Continuous Improvement

• Work closely with Account Managers, Sales Operations, Customer Service, and other internal teams to support customer needs and business objectives.
• Maintain effective communication with internal stakeholders to ensure timely resolution of customer inquiries and operational challenges.
• Support initiatives that improve customer experience, operational efficiency, and sales effectiveness.
• Identify process gaps and recommend improvements to strengthen workflows, reporting accuracy, and team productivity.
• Contribute to a collaborative, accountable, and continuous improvement-focused team environment.

Minimum Qualifications

• Bachelor's degree in Microbiology or a related scientific discipline.
• 1–2 years of sales experience with a demonstrated ability to achieve sales targets and performance objectives.
• Strong customer relationship management and communication skills.
• Ability to manage multiple priorities while balancing sales activities and operational responsibilities.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

Preferred Qualifications

• Experience in inside sales, sales support, commercial operations, customer service, or operational coordination.
• Experience within microbiology, life sciences, laboratory products, diagnostics, or a related scientific industry.
• Experience using Salesforce CRM or a comparable customer relationship management platform.
• Experience preparing reports, analyzing business data, and supporting commercial decision-making.
• Familiarity with sales reporting, account management processes, and operational tracking tools.
• Experience supporting process improvement, standardization, or automation initiatives.

Work Environment

This is an office-based position located in Lenexa, Kansas. Regular collaboration with customers and internal teams across North America through telephone, email, and virtual meetings. Work involves balancing customer engagement, sales activities, reporting, and operational coordination.