Inside Sales Associate - Bilingual
IDEXX
Summary
Our North America Inside Sales Team is hiring for an Inside Sales Associate supporting Canada! Communicating the true value of our veterinary diagnostic and technology products and services is at the heart of IDEXX's commercial business. As an Inside Sales Associate, you will work collaboratively with the front-line sales team to build strong relationships, drive IDEXX loyalty and increase diagnostic revenue growth with our customers in your aligned region.
Job description
Why This Role Matters
Every conversation you have with a veterinary practice shapes the level of care pets receive. When you help a clinic get more from their diagnostic tools, veterinarians catch illness earlier, make better-informed treatment decisions and build deeper trust with pet owners. You are the connection between IDEXX's technology and the practices that depend on it — and for our French-speaking customers across Canada, you are the voice that makes that partnership possible in their own language.
In The Role Of Inside Sales Associate - Bilingual
- Present IDEXX's values to customers in a professional manner, including an understanding of our industry, veterinary practice, customers, technology, operations and processes.
- Focus on a consultative selling approach to help practices grow their diagnostic revenue with IDEXX as a high value partner.
- Use discovery to make recommendations and generate leads/opportunities within your existing customer base leading to an overall increase in the territory revenue.
- Help build customer loyalty through the effective use of IDEXX products & services including in-house diagnostic solutions, rapid assay and reference laboratory testing in the customer's practice.
- Collaborate with field sales colleagues to increase the diagnostic utilization and revenue growth year over year in your region.
- Use Salesforce.com to maintain accurate customer profiles and interactions.
What you need to succeed?
- Must be fluent in both French (preferably Quebecois French) and English.
- Basic experience in direct telephone or customer face-to-face sales (1-2 years).
- Diagnostic sales preferred.
- Previous experience managing a sales pipeline highly preferred.
- Highly motivated and goal-oriented, while working collaboratively within a team.
- Excellent communication skills both written and verbal.
- Be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily.
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
- Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
- Computer proficiency (Microsoft Windows, Excel, Word and Outlook).
- Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus.
- Bachelor's degree in a business or scientific discipline is a plus.
What You Can Expect From Us
Hourly rate of $30.00+/hr based on experience & ability to earn quarterly commission. Health / Dental / Vision Benefits Day-One. 5% matching 401k. Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more.
Requirements
- Must be fluent in both French (preferably Quebecois French) and English
- Basic experience in direct telephone or customer face-to-face sales (1-2 years)
- Diagnostic sales preferred
- Previous experience managing a sales pipeline highly preferred
- Highly motivated and goal-oriented, while working collaboratively within a team
- Excellent communication skills both written and verbal
- Be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions
- Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations
- Computer proficiency (Microsoft Windows, Excel, Word and Outlook)
- Understanding of the veterinary diagnostic market and experience in healthcare or scientific industry is a plus
- Bachelor's degree in a business or scientific discipline is a plus
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Matching
- Quarterly Commission
- Financial Support
- Pet Insurance
- Mental Health Resources
- Paid Volunteer Days
- Employee Stock Program
- Foundation Donation Matching
Company overview
IDEXX Laboratories, Inc. is a global leader in veterinary diagnostics and healthcare innovation, founded in 1983 and headquartered in Westbrook, Maine. As a publicly traded company listed on NASDAQ (IDXX) and a member of the S&P 500, IDEXX specializes in developing, manufacturing, and distributing diagnostic products and services for companion animal veterinary, livestock and poultry, dairy, and water testing markets. The company operates through three main segments: Companion Animal Group, Water Quality Products, and Livestock, Poultry and Dairy. IDEXX's comprehensive product portfolio includes in-clinic diagnostic tests and instrumentation, practice management software solutions, reference laboratory services, and rapid assay test kits. With approximately 11,000 employees worldwide and operations in over 175 countries, IDEXX is dedicated to enhancing the health and well-being of pets, people, and livestock through advanced diagnostic technologies. The company's innovations in veterinary diagnostics have significantly raised the standard of care for companion animals while also providing critical testing solutions for water safety and livestock health monitoring across global markets.