Inside Sales Engineer (Onsite)

Job Summary

The Inside Sales Engineer supports Millar's business growth by developing customer relationships, qualifying inbound leads, identifying and developing sales opportunities, and supporting commercial operations and marketing activities. Based at Millar's headquarters in Pearland, Texas, this role serves as a primary point of contact for marketing-generated inbound leads, providing responsive customer interaction, conducting initial lead qualification, developing opportunities, and routing qualified prospects to the appropriate sales representatives.

Position Responsibilities

• Establish weekly, monthly, and quarterly lead management goals with the Director of Marketing, including customer engagement, qualification activities, follow-up effectiveness, and progress against agreed key performance indicators (KPIs).
• Develop and maintain a working knowledge of Millar's products, applications, and technologies to support effective customer conversations and recognize when specialized sales or technical support is needed.
• Serve as the primary point of contact for inbound leads generated through the website, email, phone, marketing campaigns, and trade shows. Qualify customer needs, applications, product fit, and potential sales opportunities.
• Follow up with marketing-generated leads promptly and consistently, maintaining customer communication, documenting interactions in Salesforce, and ensuring appropriate progression through the lead qualification process.
• Collaborate with outside sales team to coordinate account activity, share customer insights, and transition qualified opportunities to the appropriate sales team members.
• Develop and maintain Salesforce reports and dashboards covering lead generation, qualification, conversion, pipeline activity, customer engagement, and campaign performance. Identify trends, data gaps, and opportunities for improvement, sharing actionable insights with the Director of Marketing and other stakeholders.
• Prepare customer correspondence and quotations for repeat purchases, obtain necessary information and approvals, and follow up on outstanding quotations.
• Support marketing campaigns, including preparation, lead capture, and post-event follow-up.
• Occasional, limited overnight travel may be required.
• Collaborate with the marketing team to prepare and update customer-facing technical content, product literature, and website information, following established review and approval processes.
• Additional tasks and duties as assigned.

Education, Experience, and Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A degree in engineering, or a related field is required; a biomedical engineering background is preferred.
• This role would suit a graduate or an applicant with minimal (1-3 years) of experience in inside sales, customer service, sales operations, marketing operations, or a related commercial role. Experience with inbound lead qualification, CRM management, and sales and marketing support is highly desirable.
• Strong organizational and time management skills, with the ability to prioritize customer outreach, manage multiple responsibilities, and achieve agreed commercial goals.
• Hands-on experience with Salesforce CRM is strongly preferred, including data management, lead tracking, report generation, and dashboard maintenance.
• Proficiency with Microsoft Outlook, Excel, and other standard business applications is required.
• Clear presentation and customer communication skills, with the ability to explain technical information accurately and recognize when specialist support is needed.
• A proactive, collaborative approach, with integrity, accountability, and attention to detail.
• Strong interpersonal, telephone, and written communication skills.
• Ability to undertake occasional business travel; a valid passport and driver's license where required for assigned travel.
• Fluency in English; additional language skills are desirable but not essential.
• Experience in a manufacturing environment a plus.

Location and Salary

The position will be full-time, in-office, and based at the company's state-of-the-art head office in Pearland, Texas. Salary will depend on relevant qualifications and experience, as part of a package appropriate to an inside sales and marketing role.