Inside Sales Manager- Donor Gametes

Job Summary

This role will report to the Sr. Director, Global Sales and Service, Donor Gamete Services and is responsible for leading a high performing Inside Sales team providing an excellent customer experience. This Sales leader is influential, motivational, creative, and continues to raise the performance of the team. This dynamic leader understands the market landscape, customer journey, and enables sales effectiveness through tools, autonomy, and continuous development. This Sales leader knows how to lead a team to defend value proposition, upsell, and delight patients through their amazing journeys. The ideal candidate has a deep understanding of the customer experience, ability to drive engagement and accountability, and has proven success in driving revenue and increasing customer satisfaction.

Essential Functions & Accountabilities

• Prioritizes exceptional customer experiences aligned with achieving business strategy, revenue targets, employee engagement and satisfaction
• Leads a proactive sales team with ability to defend our value proposition and promote our brand while creating a loyal customer installed base
• Inspires culture of extreme ownership, healthy competitive environment, celebrates wins, and listens to voice of reps; Develops and manages talent aligned with disciplined pay for performance structure
• Focuses on developing best in class Inside Sales team through sales efficiency, lead conversion, closing deals, and partnering with clients through entire life cycle
• Manages workforce and capacity efficiently with ability to flex schedules based on demand
• Manages diverse portfolio to align customer requirements with specific products and solutions; Implements dynamic pricing models where appropriate to respond to changing market patterns
• Forecasts accurately and achieves monthly targets through intimate knowledge of team dynamics and predictability
• Leverages data-driven insights and metrics to measure and enhance performance, technical tools and platforms, including CRM, web platform, and telephony system to understand demand channels, customer trends, and workforce efficiency
• Understands levers for revenue, volumes, and customer behavior with ability to pivot quickly to changing market dynamics
• Collaborates with Financial Services, Physician Relations, Marketing, Finance, and Sales Operations to evolve go to market model, enhance partnerships, and drive lead conversion and matching
• Updated on market trends, competitive landscape, and customer insights to identify new business opportunities
• Manages emotional or complex customer situations promptly and professionally while meeting commitments for internal and external customer satisfaction
• Solves problems through root cause and post mortem analysis and implements process to mitigate recurrences to enable focus on selling activity
• Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to Cooper Surgical guiding principles and code of conduct

Qualifications, Knowledge, Skills and Abilities

• Excellent selling and closing process and passion for integrating modern technology and tools into sales operations
• Leads through influence, navigates ambiguity, agile, and adapts to fast-paced changing environment
• Excellent communication, active listening, collaboration, organizational, and planning skills with ability to build strong relationships with customers and key stakeholders
• Ability to inspire and motivate teams to achieve exceptional results through metrics and KPIs
• Solution driven approach, self-motivated and disciplined with strong attention to detail and sense of urgency
• Strong critical thinking and analytical mindset with strong business acumen and extreme ownership
• Fosters culture of collaboration, continuous improvement, and celebrating wins
• Advanced knowledge of Microsoft Office
• Own and manage team's lead pipeline
• Bilingual a plus

Work Environment

Remote. Travel: 10%.

Experience

Minimum of 5 years' experience in Inside Sales, Marketing, or Customer Service. Proven track record of leading a high performing team, achieving revenue goals, and driving a high level of customer satisfaction.

Education

Bachelor's degree in Business Administration, Management, Marketing, related field, or two – seven years related experience required.