Inside Sales Rep

Core Responsibilities

• Qualifies and manages inbound leads from marketing campaigns, website inquiries, trade shows, and distributor referrals; routes qualified opportunities to the appropriate distributor and regional sales manager and follows up to closure.
• Conducts outbound outreach to assigned accounts, segments, or territories to generate new opportunities and support sales campaigns.
• Grows revenue from the installed base by identifying replacement, upgrade, accessory, and consumable (pads and batteries) opportunities.
• Coordinates with Sales Operations on order entry and follows up on orders, deliveries to ensure a positive customer experience.
• Supports distributor partners with product information, quotes, lead follow-up, and bid or RFP responses as needed.
• Supports sales leadership with account research, opportunity follow-up, and preparation for customer and distributor meetings.
• Manages pipeline, activities, and forecasts accurately in Salesforce; maintains complete and current account, contact, and opportunity records.
• Meets or exceeds assigned sales targets and activity goals.
• Shares customer and market insights with Sales and Marketing to improve campaigns, messaging, and lead quality.
• Participates in trade shows, webinars, and customer events as needed.
• Identifies potential product complaints and adverse events and routes them to Customer Service/Quality per Defibtech's complaint-handling procedures.
• Demonstrates Defibtech's values on the job. Promotes and participates in continuous improvement.
• Actively supports compliance of Company operations to all applicable laws, regulations and standards, good business practices and company documented procedures (including but not limited to FDA, Quality Management Systems Regulations, safety regulations, and applicable statutes).

Qualifications / Requirements

• High school diploma or equivalent required; bachelor's degree preferred (business, marketing, communications, healthcare, or a related field).
• At least 1 year of related experience in inside sales, customer service, account management, or another customer-facing role, or an equivalent combination of training, education, and/or experience.
• Preferred candidates will have 2 or more years of related experience.
• Previous experience within medical device, healthcare, safety, or distributor/channel sales
• Salesforce or other CRM experience preferred.
• Competitive, results-oriented mindset with a track record of meeting goals.
• Excellent phone, email, and video communication skills; able to build rapport and explain technical products clearly.
• Strong follow-through, organization, and pipeline discipline.
• Customer-focused, with sound judgment, initiative, and personal accountability.
• Ability to prioritize and manage multiple tasks in a fast-paced, regulated environment without compromising quality.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Work Environment And Physical Demands

• Office setting; hybrid capable.
• Occasional domestic travel for trade shows, training, and customer or distributor meetings, less than 10%.
• Sedentary work with frequent computer work, standing, and short durations of walking throughout location(s) and lifting up to 10lbs.