Inside Sales Rep

Essential Functions

Administrative

• Ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
• Maintain accurate customer and territory records; document all customer interactions and potential sales opportunities
• Gain understanding of and adhere to Accounts Receivables policies and practices
• Run sales reports for all sales activity.
• Monitor scheduled shipment dates to ensure timely delivery
• Verify price and terms in accordance with standard procedures and customer profitability profiles
• Multitask and work within multiple computer systems and communication platforms simultaneously

Customer Relations

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion

Generate Sales

• Make regular outbound calls to assigned customers/territories
• Generate new and repeat sales by providing product and technical information to customers in a timely manner
• Identify customer requirements and expectations in order to recommend specific products and/or solutions
• Use appropriate selling tactics such as up-selling and cross-selling when needed.
• Educate customers about product features and benefits to grow sales and improve customer satisfaction
• Generate referrals from current customers and manufacturers’ representatives.
• Maintain a current knowledge of consumer preferences, company products, programs, market conditions, and competition
• The Inside Sales Representative may perform other duties as assigned

Job Qualifications

Required Qualifications

• Associate’s Degree, or equivalent work experience
• Exceptional customer service and organization skills
• Accuracy and strong attention to detail.
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office

Preferred Qualifications

• Bachelor’s Degree in Business or equivalent combination of education and experience
• Inside sales experience; previous success exceeding sales goals is a plus
• Proficiency in SAP

Working Conditions

Physical Demands: Lifting or Carrying, occasional, up to 25 pounds; Sitting or Standing, majority of work day. Environmental Factors: Operate a computer of other office devices; Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information; Reading and sight, requires frequent review of customer information. Travel and On-call: This position provides the opportunity for minimal travel (10%) in a regional area for a sales ride-along or training opportunity.