Inside Sales Representative

The Opportunity

The Inside Sales Representative (ISR) is responsible for achieving and/or exceeding defined sales goals and business objectives within an assigned geographic Region, Team, and/or campaign. The ISR communicates and collaborates with all members of the assigned team. The ISR's duties may also involve working with third-parties, such as the company's distribution partners or GPO representatives.

What You'll Work On

• Develop and execute sales plans to achieve assigned revenue and business objectives.
• Build, maintain, and strengthen trust-based relationships with assigned accounts and key stakeholders.
• Conduct outbound prospecting and manage inbound inquiries to build pipeline, generate opportunities, and close new business.
• Utilize consultative selling techniques to uncover customer needs, present value-based solutions, and drive successful outcomes.
• Navigate complex healthcare sales environments, including hospitals, health systems, physician offices, urgent care centers, laboratories, and other clinical settings.
• Effectively engage multiple decision-makers, including hospital administrators, department leaders, laboratory managers, point-of-care coordinators, pathologists, supply chain professionals, and other healthcare stakeholders.
• Develop and present tailored solutions, pricing proposals, ROI-based recommendations, and contract-related discussions to meet customer requirements.
• Drive sales through both direct channels and third-party distributor networks.
• Demonstrate strong product and market knowledge across relevant disease states, care settings, and diagnostic solutions.
• Lead virtual product demonstrations, customer training sessions, and educational events to support adoption and customer success.
• Conduct account and market research using Salesforce.com, Power BI, Definitive Healthcare, Hospital Compare, and other available tools to identify opportunities and inform sales strategies.
• Support marketing and customer engagement initiatives, including surveys, campaigns, promotions, customer communications, and event invitations.
• Coordinate and schedule customer meetings, product demonstrations, and field sales activities as needed.
• Provide sales support, including quote and proposal development, delivery of promotional materials, and customer or distributor follow-up.
• Ensure timely follow-through on customer requests, maintaining a high level of responsiveness, urgency, and customer service.
• Maintain accurate and up-to-date customer, lead, opportunity, and activity records within Salesforce.com and other CRM systems.
• Share best practices and collaborate effectively with internal teams to support business objectives and customer success.
• Comply with company policies, procedures, and professional standards of conduct.
• Perform additional duties and special projects as assigned.

Required

2 Years of Sales Experience and 4 year College Degree Required

Preferred

• Willingness and ability to relocate within the continental United States for future field or outside sales advancement opportunities.
• Healthcare, diagnostics, or medical device inside sales experience, including outbound prospecting, cold calling, and achieving conversion goals.
• Experience with Point-of-Care Testing (POCT), diagnostic technologies, or related healthcare solutions.
• Demonstrated ability to work independently, manage multiple priorities, and operate effectively with minimal supervision.
• Strong business acumen with an understanding of healthcare economics, including pricing, profitability, contract management, and return on investment (ROI).
• Knowledge of healthcare delivery systems, purchasing processes, and decision-making across hospitals, health systems, laboratories, physician offices, and other care settings.
• Proven ability to quickly learn and apply technical, clinical, and product-related information in a dynamic environment.
• Experience conducting virtual product demonstrations, customer training, and troubleshooting.
• Strong analytical skills with the ability to assess business opportunities, develop account strategies, identify areas for improvement, and make data-driven recommendations.
• Excellent interpersonal, communication, and active listening skills, with a demonstrated ability to build trust, develop effective relationships, and influence diverse stakeholders.
• Advanced proficiency with CRM, reporting, and productivity tools, including Salesforce.com, Power BI, Microsoft Office Suite, and Copilot.
• Experience collaborating cross-functionally to achieve customer and business objectives.
• Advanced degree and/or additional sales experience preferred.