Inside Sales Representative

Summary (Major Purpose of the Role)

As an Inside Sales Representative, you will play an integral role in the Company by developing new business through analysis of account potential, initiating, developing and closing sales, and recommending new programs and sales strategies.

Main Activities/Responsibilities

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential clients
• Identifies development potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with customer; identifying and evaluating additional needs; analyzing opportunities
• Focuses sales efforts by studying existing and potential volume of dealers
• Keeps management informed by submitting activity and results reports, weekly work plans, and monthly and annual territory analysis
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions
• Recommends changes in products, service, and policy by evaluating results and competitive developments
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
• Contributes to team effort by accomplishing related results as needed
• Initiates sales process by building relationships; qualifying potential; scheduling appointments, and cold calling
• Develops sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services
• Closes sales by overcoming objections; preparing contracts
• Acquire companies that have no significant revenue history with our organization by selling our products and services
• Initiate and develop a strong relationship with companies
• Determine customers' needs and prepare proposals to sell services that address these needs
• Give online demonstrations to clients in order to handle objections and convince customers to buy
• Manage growth of new business by transitioning them to be loyal customers

Competencies

• Excellent written and verbal communication skills
• Strong ability to build and maintain effective relationships with internal and external customers, vendors, and stakeholders
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Sound judgment and the ability to make logical, informed decisions
• Self-motivated with the ability to work independently and take initiative
• Proficiency in Microsoft Office Suite, including Excel, Project, Word, PowerPoint, and Outlook
• Strong project management and coordination skills
• Effective problem-solving and decision-making abilities

Education and Experience

Bachelor's Degree required. Industry and customer facing experience preferred.