Inside Sales Representative

The Opportunity

Fortis is a global leader in life sciences and diagnostics reagents and solutions. We partner with our customers to design, validate and manufacture solutions to solve their complex development problems. Our Teams work together across various sites, functions & scientific disciplines to help our customers bring their innovations to market with confidence.

We are looking for an Inside Sales Representative to grow sales and customer engagement by proactively contacting current and prospective customers by phone and other remote channels. This role develops, identifies, and secures direct sales opportunities, generates market interest, supports customers throughout the sales process, and closes business across relevant Fortis products and solutions.

What You Will Do

• Drive product sales by developing, identifying, and securing relevant direct sales opportunities with current and prospective customers.
• Proactively contact customers and prospects by phone and other remote channels to build relationships, identify needs, and grow the sales pipeline.
• Generate market interest and close sales through targeted projects, surveys, campaigns, educational activities, promotions, and other sales initiatives.
• Actively solicit product opportunities and refer qualified leads to the appropriate commercial or technical resource when needed.
• Provide responsive telephone support to customers, including product information, sales assistance, and coordination of follow-up activities.
• Participate in on-site product demonstrations for visiting customers as required by management.
• Maintain accurate customer, opportunity, and sales activity information in the company CRM and use account history to identify growth opportunities.
• Collaborate with field sales, technical, marketing, and customer support teams to advance opportunities and deliver a strong customer experience.
• Engage in other sales-related duties and projects as needed to support business objectives and our goal of improving lives by supporting scientific discovery.

Travel Required: Limited travel may be required for customer visits, demonstrations, meetings, or training.

Who You Are & What You Bring

Education & Experience

• Bachelor's degree in business, life sciences, or a related field preferred.
• 2+ years of relevant sales experience, preferably in life sciences, diagnostics, biotechnology, or a related technical industry.
• Knowledge of inside sales practices, customer engagement, and the sales process, with the ability to work under minimal supervision.
• Demonstrated ability to handle routine and moderately complex customer or sales issues independently and appropriately escalate the most complex matters.

Knowledge, Skills and Abilities

• Prospecting, consultative selling, and closing skills
• Excellent verbal and written communication and interpersonal skills
• Customer-focused approach with the ability to understand needs and recommend appropriate solutions
• Ability to collaborate effectively across commercial, technical, and operational teams
• Strong organizational, prioritization, and time management skills
• Customer Relationship Management (CRM) software proficiency (Salesforce highly preferred)
• Analytical and problem-solving skills with sound judgment and initiative