Inside Sales Representative

Job Summary

The Inside Sales Representative is responsible for maintaining existing accounts within their assigned territory, sourcing new sales opportunities, building rapport with health care professionals through virtual communications and in-person meetings as required. This role will provide impactful core selling messages to new and existing customers around the complete portfolio of Fresenius Kabi offerings, new product launches, and programs as part of their remote engagement. This role requires strong collaboration with field sales and interactions with the Commercial team.

Responsibilities

• Achieve performance goals for assigned territory.
• Increase sales in assigned territory and develop new business opportunities.
• Initiate minimum number of outbound calls per day to customers within assigned territory as determined by management. Collaborate with Field Sales to provide a positive customer experience.
• Call on new prospective customers to uncover new opportunities.
• Effectively present and launch new products and programs to customers.
• Demonstrate outstanding call quality through customer focused selling using outstanding presentation skills and effective communication.
• Utilize product knowledge and sales skills to identify and meet customer needs.
• Demonstrates effective selling techniques, utilizing a variety of digital platforms.
• Prepare and utilize sales tools to maximize effective customer presentations.
• Accurately and timely maintain databases for all accounts based on customer communications and account attributes. This includes call logs, GPO and Wholesaler affiliations, key contact information, order entry as necessary, etc.
• Interact successfully with customers, sales professionals, and other team members.
• Expand relationships within accounts to include all levels of customer decision makers and stakeholders. Collaborate with field sales and manager as necessary.
• Handle customer inquiries (shipping, product availability, etc.) as they occur.
• Demonstrate effective and consistent follow up with customers including, but not limited to, awareness of all products available, new product launches, and specials that are currently available.
• Assists field sales organization on sales related activities.
• Promote excellence by providing a superior customer experience.
• Complete all sales training requirements, including all product related training programs, and compliance training.
• Participates in any and all reasonable work activities as assigned by management.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities

Requirements

• Bachelor's Degree Required (Business or Communications preferred).
• 2+ years' virtual sales or customer service experience (Healthcare or Telemarketing industries highly desirable).
• Practical business understanding to help identify customer needs to deliver results, having demonstrated strong business acumen and professionalism.
• Exceptional customer service skills.
• Strong time management and organizational skills; ability to manage multiple tasks simultaneously.
• Ability to communicate with management, peer groups and customers in a collaborative style.
• Effective verbal and written communication skills to include effective communication with senior executives and key decision-makers.
• Intermediate skill set with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with ERPs (SAP preferred), CRMs (Salesforce.com preferred) and knowledge of other database concepts.
• Demonstrated ability to prioritize and execute tasks in a dynamic environment.
• Ability to work flexible hours and weekends to meet business/customer needs.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Must have the ability and willingness to travel based on business need (approximately 20-25% – Air/Auto travel).
• The Company's primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.