Inside Sales Representative

Essential Duties And Responsibilities

• Researches, prospects and delivers contracts by telephone and computer for all hospital and surgery center facilities in a defined territory that are using general anesthetic pharmaceuticals
• Develops and maintains for internal colleagues a pipeline of prospects including new off-contract, non-participating Group Purchasing Organization (GPO) and distributor referral customers
• Captures all daily interactions with customers, internal colleagues and other relevant data into the Customer Relationship Management (CRM) software application
• Contributes to the implementation of national and regional contracts at individual facilities (e.g. address concerns, vaporizer placement)
• Maintains relationships with contracted accounts including providing customer service and resolving problems
• Reports all sales and prospect pipeline data on a regular basis within the Company (e.g. weekly tick sheet)
• Collaborates closely with external colleagues (e.g. Strategic Account Managers) on accounts through the gathering and sharing of field information and developing plans of actions for prospects and current customers
• Facilitates customer promotional programs as required
• Develops and maintains a current understanding of the marketplace (i.e. market conditions, trends and competitors) and share with colleagues on a regular basis
• Conducts all activities safely
• Employees fulfilling a Strategic Account Recovery Specialist role will monitor existing customers and advise internal colleagues of customers who have stopped or are ordering insufficient product based on their vaporizer count
• Properly triage customer complaints within time requirements to Quality Assurance and Regulatory Departments
• Cross-trains to support vaporizer fulfilment and tracking
• Covers both human and veterinary aspects of Piramal’s business as well as future portfolio products

Key Competencies

• Critical Thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Excellent customer service skills and professional demeanor at all times to interface effectively with all internal and external customers
• Excellent verbal and written communication skills
• Creative and able to present various solutions
• Energetic, enthusiastic and motivational disposition
• Maintain confidentiality
• Coaching skills

Education/Experience

• Bachelor’s degree, preferably in business or medical sciences
• Sales experience, preferably telemarketing sales experience
• Knowledge and skills in selling techniques and customer relationship management especially within a telemarketing environment
• Clinical and industry knowledge of inhalation anesthetic pharmaceuticals preferred
• Information technology skills including utilizing software applications such as CRM, Powerpoint, Excel and Word
• Advanced negotiation and influencing skills