Inside Sales Representative - Remote, USA - Pacific Time Zone

Profile Summary

This is a unique opportunity to join our growing Screening and Early Detection commercial team at Guardant Health as an Inside Sales Representative. The Inside Sales Representative will play a crucial role in supporting the field-based sales organization by driving product growth through exceptional virtual customer interactions to drive early detection of Colorectal Cancer (CRC) through the utilization of the Shield™ blood test.

Essential Duties & Responsibilities

• Strategic Business Expansion: Uncover potential new business utilizing analytical insights and successfully transition incoming leads into active ordering accounts.
• Achieve Sales Targets: Consistently meet or exceed sales goals through virtual effective prospecting, relationship-building, and execution of national sales strategies.
• Target and Engage Healthcare Providers: Focus on building strong relationships virtually with healthcare providers, gaining their commitment to adopt the Shield test for CRC and other cancers.
• Challenger Selling: Engage healthcare providers virtually to understand their needs and demonstrate how Guardant Health's offerings can improve patient outcomes and streamline their practice.
• Resource Utilization: Utilize data from a range of internal resources (Salesforce, Veeva, competitive market data, etc.) to understand the evolving market of CRC treatments and to make data-driven decisions to support the successful execution of your business plan.
• Educate and Support Providers: Provide in-depth product knowledge and training virtually to primary care practices to gain all stakeholder support, beyond the provider, ensuring smooth integration of Shield into their workflow.
• Provide High-Touch Customer Service: Maintain exceptional customer service standards by resolving issues proactively and supporting healthcare providers in every phase of the sales process.
• Compliance & Administrative Excellence: Ensure adherence to company policies, industry standards, and regulations, while managing multiple projects and deadlines effectively.

Required Qualifications

• Experience: Minimum 1-year sales experience (internships, inside sales) with sales goals. This is an inside sales role so virtual selling experience in inside sales is highly preferred.
• Education: College degree, preferred but not required.
• Sales Expertise (Preferred): Demonstrated virtual ability to engage in selling conversations, overcoming objections and aligning client needs with product offerings.
• Product Knowledge: Ability to quickly learn and apply technical product knowledge to drive sales.
• Communication Skills: Exceptional oral and written communication skills with the ability to present complex information in an easily understandable manner virtually.
• CRM Proficiency (Preferred): Experience with CRM systems such as Salesforce, Veeva, or similar platforms for tracking customer interactions and sales progress.
• Customer Service Excellence: Superior negotiation, problem-solving, and customer service skills.
• Preferred: High-touch customer service and relationship-building skills, with a focus on long-term partnership and success.

Personal Competencies & Attributes

• Grit (Tenacity, Resilience, Scrappy): You are tenacious and resilient, able to navigate challenges with persistence and adaptability.
• Track Record of Success / Achievement Drive: You have consistently met and exceeded goals.
• Initiative into Action / Problem Solver: You take initiative and make things happen.
• Strategic Thinking & Prioritization: You excel at developing strategic plans to drive business outcomes.
• Coachable / Growth Mindset: You have a growth mindset, viewing feedback as an opportunity for continuous improvement.

Personal Requirements

• Valid Driver's License: A clean driving record is required for daily field office and customer visits, if required.
• Travel Flexibility: Flexibility to travel to open territories, when needed, and occasional national travel for sales meetings.
• AI & Digital Fluency: Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements.