Inside Sales Representative (Southeast)
Ottobock
Summary
The Inside Sales Rep position is a virtual, consultative sales role responsible for driving revenue growth and customer engagement across a broad portfolio of small and emerging accounts. This role focuses on account development, opportunity identification, and disciplined CRM execution while partnering closely with field-based Principal Territory Managers (PTMs) to ensure seamless coverage and effective handoff of qualified opportunities.
Job description
Summary Statement
The Inside Sales Rep position is a virtual, consultative sales role responsible for driving revenue growth and customer engagement across a broad portfolio of small and emerging accounts. This role focuses on account development, opportunity identification, and disciplined CRM execution while partnering closely with field-based Principal Territory Managers (PTMs) to ensure seamless coverage and effective handoff of qualified opportunities.
This role is designed to deliver immediate commercial impact while serving as a developmental pathway for future field sales leadership positions.
Duties & Responsibilities
Account Management & Revenue Growth
- Manage a large portfolio of small business accounts through virtual engagement.
- Drive incremental revenue growth through consultative selling, product education, and solution alignment.
- Identify expansion opportunities within existing accounts and proactively engage customers to increase share of wallet.
- Support customer retention and satisfaction through consistent follow-up and value-driven interactions.
Collaboration & Opportunity Development
- Partner with Principal Territory Managers to identify, qualify, and transition opportunities requiring in-person or advanced clinical support.
- Act as an extension of the regional sales team, ensuring coordinated coverage and consistent customer experience.
- Contribute to regional sales objectives through collaboration, insight sharing, and opportunity pipeline development.
CRM & Data Discipline
- Accurately document customer interactions, opportunities, and outcomes in CRM systems.
- Maintain high standards of data quality, activity tracking, and pipeline visibility.
- Support reporting and forecasting efforts through timely and accurate data capture.
Professional Development & Bench Building
- Develop foundational sales, business acumen, and product knowledge aligned with future Principal Territory Manager roles.
- Actively participate in training, coaching, and development programs.
- Demonstrate readiness for increased responsibility through performance, collaboration, and leadership behaviors.
Key Performance Indicators (KPIs)
- Small business account revenue attainment
- Quality and quantity of qualified opportunities handed off to PTMs
- CRM accuracy, completeness, and activity compliance
- Measurable contribution to regional sales performance and collaboration metrics
Requirements
- Bachelor's degree or equivalent professional experience
- 2–5 years of sales, account management, or customer-facing experience
- Strong consultative selling and communication skills
- Demonstrated ability to manage a high-volume account portfolio
- Proficiency with CRM tools and sales reporting systems
- Strong organizational skills and attention to detail
- Must be currently located in Southeast Region
- Will work Eastern Time Zone hours
- Experience in healthcare, medical device, or B2B sales environments
- Prior inside sales or virtual account management experience
- Interest in career progression toward field sales or leadership roles
Benefits
- Medical, Dental & Vision
- Health Savings Accounts
- Flexible Spending Account
- Company-paid Life Insurance
- Paid Time Off
- Company Holidays
- Floating Holidays
- Short & Long-term Disability
- 401(k) Matching
Company overview
Ottobock SE & Co. KGaA is a global leader in orthopedic technology and medical device manufacturing, founded in 1919 in Berlin, Germany. As the world market leader in prosthetics and a leading supplier in orthotics, wheelchairs, and exoskeletons, the company operates in more than 50 countries with approximately 9,100 employees worldwide. Headquartered in Duderstadt, Germany, Ottobock generates annual revenues of approximately €1.6 billion. The company's comprehensive product portfolio includes advanced prosthetic limbs, microprocessor-controlled knee joints (such as the revolutionary C-Leg), myoelectric arm prostheses, mobility solutions, and bionic exoskeletons for industrial applications. Ottobock maintains a strong commitment to research and development, with facilities in Germany, the United States, and Austria, continuously innovating to improve patient mobility and quality of life. The company serves as an official global partner to the International Paralympic Committee, providing technical services at Paralympic Games since 1988. With a century-long heritage of innovation in orthopedic technology, Ottobock combines traditional craftsmanship with cutting-edge digital and robotic technologies to deliver personalized mobility solutions that restore independence and enhance human potential.