Inside Sales Representative
Sterigenics
Summary
Manage and grow a portfolio of small accounts (<$100K/year), acting as the main commercial contact and ensuring retention, responsiveness, and revenue growth.
Job description
Duties And Responsibilities
- Own and manage a portfolio of small accounts
- Be main point of contact for all commercial topics (pricing, orders, issues, follow-ups)
- Drive retention and identify upsell opportunities
- Respond to inbound RFQs and new small account leads
- Manage pricing within defined guidelines
- Follow up on quotes to convert into orders
- Coordinate internally with operations, CS and finance
- Resolve customer issues and support after-sales when needed
- Keep CRM updated (pipeline, opportunities, pricing)
- Reactivate inactive or declining accounts
- Support field sales by taking full ownership of transactional business
Success Metrics
- Revenue retention and growth
- Quote conversion rate
- Response time to customers
- Pipeline visibility / CRM discipline
Experience And Skills Required
- Bachelor’s degree or equivalent experience
- 2–4 years in inside sales or account management
- Experience managing multiple small value accounts
- Strong communication
- High organization and follow-up discipline
- Commercial mindset (pricing, upsell)
- Ability to manage high volume of accounts
- Proactive and responsive Profile
- Hands-on
- Customer focused
- Fast response / sense of urgency
- Strong ownership mindset Structure
Requirements
- Bachelor’s degree or equivalent experience
- 2–4 years in inside sales or account management
- Experience managing multiple small value accounts
- Strong communication
- High organization and follow-up discipline
- Commercial mindset (pricing, upsell)
- Ability to manage high volume of accounts
- Proactive and responsive
- Hands-on
- Customer focused
- Fast response / sense of urgency
- Strong ownership mindset
Benefits
- Medical, Rx, Dental, Vision
- Disability Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Accounts
- 401(k) With Company Match
- Paid Holidays
- Paid Vacation
- Paid Sick Time
- Financial Planning Assistance
- Paid Parental Leave
- Education Assistance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- Employee Assistance Program
Company overview
Sterigenics is a global leader in contract sterilization and laboratory services for the medical device, pharmaceutical, food safety, and advanced applications industries. The company specializes in ethylene oxide (EO) sterilization, gamma irradiation, and electron beam (E-beam) technologies, providing critical services that ensure the safety and efficacy of medical products. With facilities strategically located worldwide, Sterigenics serves a diverse client base including medical device manufacturers, pharmaceutical companies, and healthcare providers. The company's comprehensive quality management systems and regulatory expertise help clients navigate complex compliance requirements while maintaining product integrity. Sterigenics plays a vital role in the healthcare supply chain by providing essential sterilization services that enable the safe distribution of medical products globally, contributing significantly to patient safety and public health.