Installer - Chula Vista, CA
Connect America
Summary
The Field Installer is responsible for performing in-home installations, maintenance, and retrieval of personal emergency response equipment. They also provide training and education to subscribers and caregivers to ensure the proper use of the technology.
Job description
Responsibilities
- Educates and trains subscribers and caregivers on products/services in a professional, respectful manner.
- Processes work orders for installation, training, customer service or retrieval of equipment and/or products.
- Completes tasks on work order on scheduled date and within a specified timeframe while offering service excellence to customers.
- Schedules service and retrieval appointments with subscriber/caregiver within expected service and quality standards.
- Acclimates subscriber/caregiver to Lifeline equipment and service, ensuring their comfort in its use.
- Complies with protocols for communicating status and issues related to work orders while maintaining and managing an inventory of equipment.
- Performs accurate and timely submission of Care Plan Agreement and other documents and reports as required.
- Provides management with feedback and ideas for continuous improvement.
- Occasional evening and/or weekend appointments required for emergency service work orders.
Qualifications
- Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware.
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications).
- Caring, compassionate individual who is naturally patient with senior citizens who may be leery of change.
- Ability to organize and prioritize multiple tasks and to follow step by step installation instructions.
- Valid Driver's license (Up to 75% travel - local within 100-mile radius).
- Adheres to uniform/dress code as required by the company.
- Ability to lift up to 40 pounds and ability to climb stairs.
Requirements
- Valid Driver's license
- Ability to travel up to 75% locally within a 100-mile radius
- Ability to lift up to 40 pounds
- Ability to climb stairs
- Basic understanding of simple communications and electronic equipment (laptop, cell phone, online business applications)
- Ability to operate basic machinery (fax machine, PC) and dexterity to install hardware
- Caring, compassionate individual who is naturally patient with senior citizens
- Ability to organize and prioritize multiple tasks and follow step by step installation instructions
- Adheres to uniform/dress code as required by the company
Benefits
- Mileage reimbursement
Company overview
Connect America is a leading provider of digital health solutions dedicated to empowering aging adults and vulnerable populations to live safely and independently at home. Founded in 2004 and headquartered in Bala Cynwyd, Pennsylvania, the company operates a comprehensive connective care platform that integrates AI-assisted remote patient monitoring (RPM) with personal emergency response services (PERS), medication management, analytics, and concierge services. Their innovative technology suite, branded as Connect America Home, provides secure, non-intrusive continuous monitoring with both emergency and non-emergency support. The company serves over 3,000 provider partners and health plans across North America, protecting more than 900,000 subscribers with systems that process over 850,000 emergency signals monthly. Connect America's solutions are designed to improve health outcomes, reduce unnecessary hospitalizations, lower care costs, and enable healthcare entities to monitor at-risk populations for more timely interventions and smart escalations of care. Their family of brands includes Lifeline, Medical Alert, and 100Plus, making them one of the most trusted names in senior care technology with a 50-year legacy in the industry.