Instructional Designer & Process Documentation Specialist
MUSC Health
Summary
The Instructional Designer & Process Documentation Specialist is responsible for making enterprise work explicit, standardized, and learnable by documenting how work is performed and translating that information into clear, usable learning and performance support resources.
Job description
This role focuses on reducing variability, rework, and reliance on tribal knowledge by partnering with Learning and Performance Managers, HR Business Partners, and subject-matter experts to convert enterprise standards and decisions into documentation, onboarding materials, job aids, and Workday Learning content that can be sustained over time.
Requirements
- Bachelor's degree in Instructional Design, Adult Education, Communications, Business, or a related field
- At least five years of experience in process documentation, instructional design, technical writing, or learning development
- Experience in large, matrixed, or complex organizations preferred
Company overview
MUSC Health is the healthcare system of the Medical University of South Carolina, serving as the state's premier academic medical center and comprehensive healthcare provider. Founded in 1824 and headquartered in Charleston, South Carolina, MUSC Health operates 14 hospitals with approximately 2,500 beds and has five additional hospital locations in development. The organization provides patient care through more than 350 telehealth sites and nearly 750 care locations across all regions of South Carolina, serving 46 counties throughout the state. For 11 consecutive years, U.S. News & World Report has ranked MUSC Health as the number one hospital in South Carolina, reflecting its commitment to clinical excellence and patient safety. As an integrated academic health system, MUSC Health combines clinical care with medical education and research, training more than 900 residents and fellows annually while conducting groundbreaking research with $360 million in research funding and 1,268 active clinical trials. The organization employs over 10,000 team members and handles approximately 3.21 million patient encounters each year, delivering specialized services in cancer care, cardiac services, digestive health, women's health, and numerous other medical specialties through its Hollings Cancer Center and other specialized institutes.