Intake Coordinator - Part Time, 2pm - 10:30pm
UHS
Summary
The Intake Coordinator is responsible for working collaboratively in the admissions department responding to inpatient referral requests from clinicians, patients, family members, managed care company staff, and others. Intake Coordinators must answer calls entering the queue (or coming in on direct extensions) and process demographic, clinical and insurance information in a manner consistent with service excellence and that ensures efficient and effective call processing, leading to a patient admission to Pembroke Hospitals program or providing appropriate information to the caller.
Job description
Responsibilities
- Completes the intake call sheet on all referrals including for inpatient as appropriate for the position.
- Gathers all necessary demographic, clinical and financial information on call sheet.
- Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff.
- Requests evaluation from ESP/ED/Referrer as appropriate.
- Assists Intake Coordinators when requested in interpretation of lab values, and diagnostic testing within Pembroke guidelines in order to facilitate appropriate referrals to facilities.
- Reviews for first call acceptance of appropriate patients based on Pembroke protocols.
- In a timely manner, notifies the units of pending admissions.
- Sends completed call sheets and insurance verification/authorization to Hospital Unit, Utilization Review and Business office.
- Maintains accurate, up-to-date bed availability including update hospital staff of pending admissions or cancellations.
- Update external bedboard on regular basis.
Requirements
- High School Diploma required
- Bachelor's degree preferred
- 1+ years of prior work experience within an Inpatient Behavioral Health facility and/or prior admissions experience preferred
- Excellent interpersonal communication skills
- Knowledge of appropriate nursing assessment, diagnosis, and intervention with psychiatric patients
- Excellent phone and customer services skills
- Ability to understand Financial and Insurance terminology
- Strong computer and office equipment skills
- Strong knowledge of medical terminology
- Professional and caring demeanor
- Ability to work in a fast-paced environment
Benefits
- Medical, Dental & Vision
- Prescription Drug Plans
- 401(k) Matching
- Discounted Stock Plan
- SoFi Student Loan Refinancing
- Tuition Discount
- Student Loan Repayment
- Tuition Reimbursement
- Paid Time Off
Company overview
Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.