Intake Counselor
Mental Health Association
Summary
MHA promotes mental health and total wellness for individuals facing challenges associated with mental illness and addiction recovery. This position provides Psychiatric Urgent Care as part of the Wellness Hub Team.
Job description
Responsibilities
- Coordinate intake services with the Program Director and Program Coordinator.
- Manage referral calls, hospital discharges, and coordinate therapy intake and psychiatric evaluation schedule based on clinical need.
- Conduct walk-in intake/interviews for assessment for services and level of care.
- Assist with requesting clinical records.
- Assist with community outreach to develop new referral sources and community education.
- Assist with verifying and monitoring consumer health insurance and eligibility.
- Orient and engage new consumers in a culturally and linguistically appropriate manner.
- Provide case management and ongoing linkage to community supports and clinical/mental health and substance use services, as well as skill-building service.
- Maintain a small caseload.
- Promote the integration of physical and mental health.
- Assist individuals with utilizing all available community supports that best meet their needs.
- Complete all required documentation in clinical files and in EMR in a timely basis as per policies and applicable regulations.
- Attend supervision meetings, treatment team meetings and agency staff meetings.
- Attend meetings with program partners and community providers to reach program objectives, as assigned by Director.
- Must meet all expected productivity levels, in regards to direct service.
- Perform other duties as assigned by Director/Coordinator.
Skills Needed
- Ability to assess general clinical status and assess for safety, as well as interpret clinical charts when available.
- Ability to identify clinical crisis that may require emergency intervention.
- Ability to complete a bio-psychosocial interview.
- Ability to engage with individuals and provide supportive listening to those in psychiatric crisis.
- Ability to network with a variety of both formal and informal community resources and supports.
- Ability to educate individuals regarding severe and persistent mental illness, psychiatric symptoms and other functional impairments.
- Ability to discuss substance abuse/dependence issues, as well as educate individuals on these issues.
- Ability to assist individuals in creating a safety plan, when clinically appropriate.
- Ability to clearly communicate verbally and in writing.
Requirements
- Master's Degree in social work, psychology, counseling or a related field
- Two years of experience
- Valid New Jersey driver's license
- Ability to assess general clinical status and assess for safety
- Ability to identify clinical crisis that may require emergency intervention
- Ability to complete a bio-psychosocial interview
- Ability to engage with individuals and provide supportive listening to those in psychiatric crisis
- Ability to network with formal and informal community resources and supports
- Ability to educate individuals regarding severe and persistent mental illness, psychiatric symptoms and other functional impairments
- Ability to discuss substance abuse/dependence issues
- Ability to assist individuals in creating a safety plan
- Ability to clearly communicate verbally and in writing
Benefits
- Fully paid medical coverage
- 401(k) match
- Paid holidays
- Vacation time
- Personal time
- Sick time
Company overview
The Mental Health Association is a prominent nonprofit organization dedicated to advancing mental health awareness, providing support services, and advocating for improved mental healthcare policies. As a leading voice in the mental health sector, the organization focuses on reducing stigma, promoting early intervention, and ensuring access to quality mental health services for all individuals. Through community-based programs, educational initiatives, and direct support services, the Mental Health Association addresses a wide range of mental health conditions including depression, anxiety, bipolar disorder, and schizophrenia. The organization plays a crucial role in crisis intervention, peer support networks, and mental health literacy campaigns. By collaborating with healthcare providers, government agencies, and community partners, the Mental Health Association works to create comprehensive mental health ecosystems that prioritize prevention, treatment, and recovery. Their advocacy efforts focus on policy reform, insurance parity, and increased funding for mental health research and services, making them an essential component of the mental healthcare infrastructure.