Intake Portal Processor
Concierge Home Care
Summary
As an Intake Portal Processor, you will serve as the first step in the patient care process by managing incoming referrals, verifying information, and coordinating with hospitals and referral partners to ensure smooth patient intake.
Job description
Referral Processing
- Receive and process incoming patient referrals from hospital portals and referral sources
- Coordinate with hospital case managers and discharge planners to obtain missing documentation
Information Management
- Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR system
Provider Communication
- Communicate with referring providers to confirm documentation accuracy and completeness
Documentation & Compliance
- Maintain confidential referral records in compliance with HIPAA regulations
- Ensure all patient information is organized, accurate, and properly documented
Administrative Support
- Assist with intake workflow tasks, patient inquiries, and referral coordination
- Support overall intake team operations and communication
Requirements
- Minimum 1 year of recent experience with medical referral processing
- Navigating EMR systems
- Hospital referral portals
- Insurance verification and eligibility processing
- Florida residency required
- Access to a quiet, HIPAA-compliant home workspace
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- High attention to detail and accuracy
Benefits
- Health Insurance
- PTO from Day One
- Quarterly Bonus
- 401(k) Retirement Plan
- Employee Assistance Program
- Employee Referral Bonuses
Company overview
Concierge Home Care is a specialized home health care services provider that delivers personalized medical care and support services to patients in the comfort of their own homes. As a healthcare provider in the home health care sector, the company focuses on delivering comprehensive care solutions that enable patients to maintain their independence while receiving necessary medical attention. Their services typically include skilled nursing care, physical therapy, occupational therapy, speech therapy, and medical social services, all tailored to meet individual patient needs. The company operates with a patient-centered approach, emphasizing quality care coordination and continuity of services. By bringing healthcare directly to patients' homes, Concierge Home Care helps reduce hospital readmissions, improves patient outcomes, and enhances overall quality of life for individuals with chronic conditions, post-surgical needs, or age-related health challenges. Their model represents the growing trend in healthcare toward more accessible, convenient, and cost-effective care delivery outside traditional clinical settings.