Intake Representative (Order Clerk I 01191)
Mid-Cities Medical
Summary
Mid-Cities Medical is a Service-Disabled Veteran-Owned Small Business specializing in servicing in-home medical needs for Veterans. Every effort is made to deliver World-Class Service to Veterans and their Caregivers throughout Texas, Arizona, and Southern California.
Job description
Mid-Cities is seeking a self-motivated, energetic, detail-oriented, and compassionate individual to support care coordination for veterans, hospitals, and patients. This role serves as a critical support function, ensuring all departments are equipped to deliver world-class service while consistently demonstrating compassion and commitment to our veterans.
Essential Duties and Responsibilities
- Process high call volume – inbound and outbound calls to and from patients, family members, or medical providers.
- Processing both faxes and order entries, up to 100 per day.
- Coordinate with various branches for remote printing.
- Consistently prioritize precision in data entry. Exceptional accuracy is essential, as it plays a direct role in protecting and saving lives.
- Must be flexible between duties and on-the-job tasks.
- Educate patients/caregivers about oxygen, equipment, or hospital requirements/policies.
- Document patient records accordingly (e.g., Update Prescription line to ensure patient life safety, Renewal, Change, Travel, or Discontinuation, Notes etc.) to maintain file integrity.
- Assist other departments for prescription and route assignment corrections and inquiries.
Shift
8a - 5pm (On site)
Education and Skills
- Brightree, Apachetta, or other windows based medical software preferred.
- Advanced data entry skills, 10-Key Type 35 WPM
- MS Excel – intermediate level (resizing columns/rows, basic formulas etc.)
- Advance phone and communication skills
- Multitasking is essential, you must be able to communicate effectively while document processes.
- Resolve issues with VA or a similar entity as needed.
- Effectively uses time management skills.
Requirements
- Must be legally able to work in the United States.
- High School Diploma or higher education
- Must be able to understand and speak English fluently. Spanish is a plus.
- Experience in a medical office, DME, or hospital.
- Ability to process written and oral communication from various sources.
- Advanced data entry skills, 10-Key Type 35 WPM
- MS Excel – intermediate level
- Advance phone and communication skills
- Multitasking is essential
- Effectively uses time management skills
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Life Insurance
- Long-Term Disability Coverage
- Paid Holidays
- Vacation & Sick Time
- Discretionary Employee Bonus
Company overview
Mid-Cities Medical is a Service-Disabled Veteran Owned and Operated Small Business specializing in home medical delivery services for veterans. Founded in 2001 and headquartered in Grand Prairie, Texas, the company serves as a prime contractor for the Department of Veterans Affairs Veteran Integrated Service Network 17 (VISN 17) since March 2009. Their core business involves delivering Department of Veteran Affairs issued home oxygen and ventilation services to over 3,500 VA patients throughout Texas. The company holds a VA Federal Supply Schedule (V797D-50540) focused on offering complete lines of respiratory and durable medical equipment to veteran patients. Mid-Cities Medical is Joint Commission accredited and operates with a mission to provide world-class customer service and equipment to every customer. The company emphasizes hiring, training, and employing veterans or their family members as technicians and staff, creating meaningful work opportunities while serving the nation's heroes. Their services extend beyond Texas to include operations in Arizona and California, demonstrating their commitment to expanding veteran healthcare access across multiple states.