Intake Screener
Rogers Behavioral Health
Summary
The Intake Screener independently manages inquiries, performs admission assessments, and provides information to individuals seeking services offered at Rogers Behavioral Health (Rogers).
Job description
Pre-Admission Steps
- Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
- Complete Admission assessments with potential patients and/or their representatives.
- Demonstrate understanding and explanation of admitting processes.
- Understand clinical criteria necessary for admission to Rogers’ programs.
- Describe levels of care within Rogers to potential patients and/or their representatives.
- Gather demographic and insurance information of potential patients and/or responsible representatives.
- Understand how to utilize and explain Rogers’ contracted payor listing.
Documentation
- Ensure all inquiries are entered in the designated system and all necessary information is captured.
- Ensure referral source information is obtained and entered for each inquiry.
- Ensure all clinical information is entered accurately into admission assessment tool.
Department Standards
- Ensure quality of call meets department standards.
- Ensure productivity meets department standards.
Connect potential patients and/or their representative with outside resources when indicated.
Collaborate with internal departments and external facilities/referents as it relates access to care.
Participate in the On-Call, weekend, and holiday schedule, as assigned.
Complete other duties as assigned by Admissions leadership.
Regulatory Compliance
- Understand and apply policies and procedures in accordance with external regulatory agencies including Joint Commission, HIPAA, EMTALA, 42 CFR and other regulatory agency compliance regulations.
- Attend and participate in development opportunities to increase involvement and awareness of regulations.
Mission and Culture
Promote department goals and Mission of Rogers Behavioral Health. Comply with Rogers culture agreements and all Hospital’s policies and procedures.
Requirements
- High School Diploma required
- Bachelor’s degree preferred (in human services related field)
- Minimum of 2 years’ experience in a health care setting strongly preferred
- Customer service experience required
- Completion of required trainings under Rogers’ policies
- Electronic medical record software experience, preferred
- Computer skills (including but not limited to: utilizing multiple platforms, Microsoft applications, basic troubleshooting) required
- Knowledge of medical terminology preferred
Benefits
- Health, Dental & Vision Insurance
- 401(k) Retirement Plan
- Employee Share Program
- Life/Disability Insurance
- Flex Spending Accounts
- Tuition Reimbursement
- Health and Wellness Program
- Employee Assistance Program (EAP)
Company overview
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care with over a century of experience in the mental health field. Founded in 1907 and headquartered in Oconomowoc, Wisconsin, the organization operates a growing network of treatment facilities across the United States. Rogers specializes in evidence-based treatment for children, teens, and adults with a comprehensive range of mental health conditions including OCD and anxiety disorders, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. The organization employs over 200 medical professionals, including more than 100 board-certified psychiatrists and psychologists, who collaborate with behavioral specialists, nurses, therapists, and dietitians to provide individualized care. Rogers is distinguished by its measurement-based care approach and clinical outcomes research, operating a dedicated Research Center that advances treatment methodologies through genetics studies, pharmacogenomics, and innovative therapeutic interventions. The organization offers multiple levels of care including inpatient, residential, day treatment, and intensive outpatient programs, maintaining a strong commitment to trauma-informed, patient-centered treatment across all its nationwide locations.