Intake Specialist
ASSISTANCE HOME CARE INC
Summary
Assistance Home Care is seeking an Intake Specialist to serve as the professional first point of contact for prospective clients, families, and referral partners. This position manages the intake process from the initial inquiry through documentation, follow-up, and coordination of the family's Discovery Visit.
Job description
Responsibilities
- Respond promptly and professionally to new client and referral inquiries.
- Gather and document complete intake information in WellSky.
- Route inquiries to the appropriate Assistance Home Care office and team member.
- Coordinate Discovery Visits, follow-up activities, and internal handoffs.
- Maintain an organized lead pipeline with clear next steps.
- Communicate with families using warmth, urgency, empathy, and professionalism.
Requirements
- Two or more years of intake, scheduling, customer service, healthcare administration, home care, or related experience preferred.
- Excellent telephone, written communication, and follow-through skills.
- Strong organization and attention to detail.
- Comfortable managing multiple priorities in a fast-paced office environment.
- WellSky, CRM, or healthcare software experience is preferred.
- Valid and active driver's license, auto insurance and registration on a reliable vehicle.
- Ability to pass an extensive criminal background check and FSCR.
- Ability to lift a minimum of 55 pounds.
- Ability to pass a drug test with negative panel results.
What we Offer
- $22.00 per hour
- Monday–Friday, 8:00 a.m.–5:00 p.m.
- Weekly pay
- 3 weeks Paid Time Off upon hire
- Overtime opportunities based on business needs
- Supportive and collaborative culture
- Opportunities for professional growth
Requirements
- Two or more years of intake, scheduling, customer service, healthcare administration, home care, or related experience preferred
- Excellent telephone, written communication, and follow-through skills
- Strong organization and attention to detail
- Comfortable managing multiple priorities in a fast-paced office environment
- WellSky, CRM, or healthcare software experience is preferred
- Valid and active driver's license, auto insurance and registration on a reliable vehicle
- Ability to pass an extensive criminal background check and FSCR
- Ability to lift a minimum of 55 pounds
- Ability to pass a drug test with negative panel results
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
- Weekly pay
Company overview
Assistance Home Care is a trusted senior in-home care company serving the Greater St. Louis and Chicagoland areas, specializing in providing comprehensive care services for older adults impacted by memory loss or mobility challenges. Founded in 2001 by Sally and Allen Serfas, the company was established in honor of Sally's mother with a mission to help families maintain quality time together while ensuring their loved ones can age safely at home. The company offers specialized dementia and movement disorder care, including services for Alzheimer's, stroke, traumatic brain injury, and Parkinson's disease patients. With four office locations across the St. Louis region and Chicago suburbs, Assistance Home Care provides hourly care, overnight care, and 24/7 home care services tailored to individual needs. The company has served over 5,000 families and is recognized as a certified Great Place to Work, ranking among the Top 15 Best Workplaces in Aging Services by Fortune. Their caregiver-first culture emphasizes personalized care plans, consistent caregiver teams, and a 24/7 care management system that includes emergency start care availability and same-day home care assessments.