Intake Specialist - Part Time Weekend 3rd Shift
Rogers Behavioral Health
Summary
The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.
Job description
Job Responsibilities
- Welcome patients and caregivers, ensuring a positive and seamless admission process.
- Collect, verify, and input medical, insurance, and demographic information with accuracy.
- Explain and complete admission paperwork, obtaining required signatures (e.g., patient rights, consent forms).
- Register patients and manage documents using the Cerner system.
- Conduct safety checks and assist with belongings searches as needed.
- Manage patient interactions in crisis situations, maintaining a calm and welcoming environment.
- Facilitate unscheduled admissions, including screenings and scheduling in collaboration with Patient Access.
- Communicate with multidisciplinary teams to address clinical criteria, documentation, and treatment issues.
- Ensure compliance with HIPAA, EMTALA, and other regulatory requirements.
- Explain insurance coverage to patients and handle related inquiries.
- Provide clear documentation and communicate cases requiring special attention.
- Participate in on-call, weekend, and holiday coverage as scheduled.
Other Requirements
- Professional demeanor and adherence to hospital policies.
- Knowledge of Joint Commission standards and willingness to participate in training.
- Commitment to the mission of Rogers Behavioral Health and patient care excellence.
Schedule: NOC e/o weekend - Week 1: Monday, Tuesday, Friday, Saturday 9pm-730am Week 2: Sunday-Tuesday and Friday 9pm-730am (80 hours biweekly)
Recent college graduates who want to pursue a career in mental health are strongly encouraged to apply!
Requirements
- High school diploma or equivalent required
- Bachelor's degree preferred
- Mental Health experience preferred
- Computer skills required, including word processing
- Previous experience in insurance, billing preferred
Benefits
- Health, Dental & Vision Insurance
- 401(k) Retirement Plan
- Employee Share Program
- Life/Disability Insurance
- Flex Spending Accounts
- Tuition Reimbursement
- Health and Wellness Program
- Employee Assistance Program (EAP)
Company overview
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care with over a century of experience in the mental health field. Founded in 1907 and headquartered in Oconomowoc, Wisconsin, the organization operates a growing network of treatment facilities across the United States. Rogers specializes in evidence-based treatment for children, teens, and adults with a comprehensive range of mental health conditions including OCD and anxiety disorders, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. The organization employs over 200 medical professionals, including more than 100 board-certified psychiatrists and psychologists, who collaborate with behavioral specialists, nurses, therapists, and dietitians to provide individualized care. Rogers is distinguished by its measurement-based care approach and clinical outcomes research, operating a dedicated Research Center that advances treatment methodologies through genetics studies, pharmacogenomics, and innovative therapeutic interventions. The organization offers multiple levels of care including inpatient, residential, day treatment, and intensive outpatient programs, maintaining a strong commitment to trauma-informed, patient-centered treatment across all its nationwide locations.